Puerto Plata Resorts

Birthday celebration- location was perfect. Off season - Weather in the 90's - more staff than guests. Breakfast at the pool everyday with spectacular views, no one else was there. Take the classic car tour for 3 hours - well worth it. Rooms were ideal - spa was most accommodating - booked 2 different massages plus the Romantic Getaway package - Itself a great deal. Ana - our reservation specialist was responsive and to the point on all requests. Greilly our concierge handled all requests even on short notice and gave great advice, Looking forward to a return trip in the Fall!

All right. The cleaning could be improved a little.

Very clean and comfortable hotel. In the restaurant next to the connected Breakfast was really really delicious. I would like to visit the hotel and restaurant again.

The hotel is quite new, but everything in the buffet is too salty except for desserts and salads. Can't it be lighter for guests to adjust?

Location is excellent, very close to the cruise port. Hotel restaurant food is excellent, good taste. The only problem we had was too much noise.

I just finished my stay at the Gran Ventana Resort, and while there were some nice things, overall I had a very poor experience and they run a scam operation, use caution when booking this resort. Immediately upon my arrival I attempted to check in and was told that my fiancé was not allowed to stay in the resort with my booking. She is from the Dominican Republic and according to Gran Ventana my booking was for foreigners only. They proceeded to charge me 40% more than my original booking, only because I was with my fiancé who is Dominican. I was planning on meeting with a wedding coordinator and exploring my options about having a wedding at this location in the near future, however any chance of this was immediately erased when they scammed me. No where in the booking was this ever explained and I advise using extreme caution when both booking on Trip.com and booking at the Gran Ventana Resort. I would love for a representative or a manger to reach out to me.

There are two areas, old and new. The new building is OK. The old one does not work at all. The food is in the Dominican hotel. Ordinary. There is no special place. The scenery is not bad. It is close to the cruise terminal.

My experience at the Lifestyle Tropical Resort Cofresi was overall very good. The parking was odd, as I had to leave my vehicle on the roadside, as there was no parking lot. The reception area was outside as the lobby was under renovation. The reception personnel were polite, but not particularly enthusiastic about helping the customers. I had to wait nearly an hour to get my room key. Still, not a bad check-in. The room was in a quiet area, not far from the buffet. The buffet was nice and offered enough variety to please my appetite. The VIP beach area was what I liked the most. I appreciate having two bars, two sets of bathrooms, and a sushi bar on site. My only issue with the VIP beach is that there were only 4 or 5 chars to sit on. Often the chairs were occupied by other people's beach towels and not available to me. I find that there are too many beds in this area and no chaise lounge chairs. The VIP staff were polite and attentive. I found that some of the bars were closed before their scheduled time. When I asked one bartender about this, he said they had to start cleaning early or they wouldn't go home until 1:00 am. Overall, I had a nice stay. I will plan on returning in the future!

Playa Bachata resort is a 3 star experience. If you want a low cost all inclusive getaway, this place works. Don't expect high-quality food, drinks, or activities and you won't be disappointed. The staff, as in all DR resorts, are very kind and helpful. The check-in process was a little slow; which is odd because I was the only one at check-in. The room was clean, but the furnishings were very dated. I was disturbed to find about a dozen flies crawling at the cold salad bar. The beach is the highlight of this resort. I loved sitting under the palm trees and observing the beautiful sea and sky. Overall, it was a good experience at the price point I paid.

Everything was fine in the facilities, the problem was the penalty they charged me for being Dominican. You should charge everything for the same reservation and not have the awkward moment at check-in time.