21 Atwells Avenue, Providence, Rhode Island, United States
"This is the worst check-in ever. Because of my reasons, the four-day itinerary was only scheduled for three days. On the third day, I went out for work at noon. When I returned at more than six o'clock, I couldn't open the door. It was cleaned up, and I did n’t figure out what it meant to clean up. When I entered the room, I found that everything was gone. The four clothes hanging in the closet, the wash bag, carry-on luggage, and the cosmetics I bought were all gone. At the front desk, the waitress politely told us that things were gone. We asked her that I had lived for three days and there were so many personal belongings in the room. Why did n’t you contact me and was told they were all like this, Then I asked them to look for it. After ten minutes or so, the front desk said that the room had been delivered. I was very speechless. Why didn't you let me take a look? I hurried upstairs again and found four clothes, a wash bag and a shave. When the knife was gone, I bought one less perfume, so I ran downstairs to find the front desk. She still said with no expression that the person in charge of cleaning was off work. There was no way. After several negotiations, I agreed to look for it the next day. I was passing by a middle-aged white man, like a manager. When he asked about the situation, he went downstairs to help us find it. Although he did n’t find it, he felt sincere and friendly. Then he went back to the room helplessly and found again my cigarette It was taken apart. I was definitely taken apart by someone else. Then I called Ctrip's customer service, responded to the situation, and communicated a few times. He told me that the hotel had absolutely no staff to turn over my stuff, was silent, slept, and woke up the next day After asking again, it was not surprising that there was nothing. This is Hilton. There are two questions in the whole incident. 1. Why don't you communicate with me whether I will continue to live and there are so many luggage items in my room? 2. Even if I put things away, should n’t they be packed together and packed at the Lost and Found Office? I only went out for six hours. Why are some things missing? Why are my things opened? Finally , The hotel did not contact me actively, not even the least sorry! !! !! Is this still a service industry? !! !!"
"The main reason for staying at the hotel is because the child is taking the SAT at a nearby high school. Hotel location is OK, except Starbucks is on the first floor of the hotel. If you stay at the hotel, there is a discount on Starbucks consumption. Others such as CVS pharmacy supermarket, big shopping mall, and eating have to walk a distance. If you want to go out and eat, it is not very convenient. Transportation: It takes about 15 minutes to walk from the Provis train station to the hotel. There is a peterpan bus to the airport around the hotel, but we went to the road station and transferred to other streets in the past few days. The hotel is about 10 minutes walk from the bus station, and there are quite a lot of bus lines. The hotel is about 15~20 minutes walk from Brown University. Hotel breakfast is general, the variety is small, the price is high, the price is low, the coffee tastes very light. Breakfast is called once in the room, and the choice is too little to taste. The dinner was called once in the room, and it was eaten once in the hotel restaurant. The price of the room was relatively high, and the amount of fruit salad was very large. The same type was larger than the variety in the restaurant (this is hard to understand). Hotel facilities: The bed is very comfortable, soft and hard. The pillows are also very comfortable for one person and four. The room has a coffee machine and a free coffee bag, tea bag, and tastes good. No toothbrushes, slippers and bottled water are provided. The soundproofing of the room is not very good, can be heard in the room next to it. Hotel services: the restaurant and health services are very good, the front desk is slightly cold. The deposit is $100. Staying for three days, the surrounding security is good, every time you travel by leg and bus, it is quite quiet."
"The style of the hotel is good, but the renovation takes a long time, it seems a bit outdated, and the equipment needs to be further updated.
I didn't live by myself. My girlfriend couldn't come back temporarily when he was abroad. The weather was too hot the other day and my girl cried hot. I quickly booked a three-day hotel for her to live in. Afterwards, I had fun and another three days. The front desk was not bad, I called and said something and immediately took the initiative to apologize to my girlfriend. Overall praise."