Top 10 Castle Hills Hotels

Never purchase an advanced reservation if you can help it! I purhcased an advanced reservation recently. However, I accidently made entered the wrong date. When I arrived this week to the Embassy Suite Convention Center in Denton, TX they did not have my reservation. Come to find out that I made the advanced reservation for the 21st - 23rd, instead of the 7th-9th. Consequently, I had to pay for two nights on the spot!! The person at the front desk said I needed to contact the ”Advanced Reservation” at the toll free number. I received a empathetic response but was told that there was nothing they could do given the terms and conditions. EXCUSE ME, You make the terms and conditions!!! When I asked to speak to the manager, the lady said there was no one else I can talk to. Sounds like an episode from Dave Chappelle regarding a customer service parody of Kinkos. I will never stay at another Hilton brand hotel again! OH,I have to go now, Marriot is on the phone.

Location is on the far north end of Fort Worth, TX. It is close to Texas motor speedway and has and outlet mall in between them. Hotel itself is nice but the golf course was rough this time a year. Staff in the bar area was awesome and worked hard! M lounge is on n the main floor next to the lobby.

The only reason why I’m just giving 4 instead of 5 stars is the light above the full length mirror was not working. It was not a problem as there was plenty of light in the room. BUT when I returned from being out for the day I found the light on the floor and a new on installed. Which was nice to have a new light. BUT , the old light was left on the floor, and if I had not turned the main room light on as I entered I would have stepped on it. So, I picked it up and put it in the hallway by my door . I have a certain way of making my bed before I leave and it was obvious to me that someone or something had been sitting on the bed. Not really a major issue , just uncomfortable to know someone had been in my room and I was not notified beforehand. I am aware maintenance has access to any areas at any time. I have worked in such an environment myself. I also know that sometimes maintenance is short handed and they may have several work orders to complete in a limited time. I’m reminding the team to please,please notify the residents that the possibility of maintenance may be performed while they are checked in for any time. I did take pictures and I did consider speaking with management. It is not necessary for that. I’m hoping it was just an accident.

Hotel was super nice and smelled amazing! Breakfast was delicious and had tons of choose from. Hotel staff was very friendly and helpful. The area around the hotel was also very nice. Rooms were just the right temperature and beds were so comfortable!

THE ROOM LOOKS A LITTLE OLD BUT THE SHOWER WATER POWER IS GREAT. GOOD LOCATION

This review is based on the two rooms I stayed in during my visit to Courtyard Denton from 8/24/22 - 8/28 (I actually left night of 8/27). In order to best explain my reaction, I will also share my experience from my stay at Courtyard Denton from 1/10/21 - 1/11/21. 1/10/21 - 1/11/21 visit: Little black bugs crawling on bathroom floor 8/24/22- 8/27/22: (room 1) Bathroom floor had loose floor tiles 8/27/22 - 8/27/22: (room 2) - initial inspection of room: little black spots around back of toilet ( I actually have no idea what this was and didn’t think to investigate further. I didn’t see anything moving and hoped that it wasn’t dead insects) - After returning to room and preparing to take shower (around 9:30 pm): I saw spot on floor that was moving. I took a video and watched it to verify that it was a bug. I don’t expect much from these types of hotels. I just want a reasonably clean place to stay with no bugs that can’t be easily explained (like crickets coming in through the door from outside). Unfortunately Courtyard Denton did not meet my expectations during my visit twice. I stayed at the Courtyard at Denton last minute on 1/10/21 Since I did not want to drive home at night in the snow. I actually don’t remember much from this stay besides seeing black dots (bugs) moving around on bathroom floor. There were not a lot of them, but enough to freak me out. I decided not to stay at Courtyard at Denton during my next visit to Denton. I unfortunately stayed at a place that was worse than Courtyard on my next visit to Denton. I had stayed at the Courtyard at Denton previously without any issues. I really like the area where this hotel is located. So when making the decision on where to stay for my August 2022 visit I picked Courtyard at Denton. In glancing at reviews I didn’t see any complaints similar to what I saw in January 2021. So I gave Courtyard at Denton another try. I inspected my initial room and wiped it down. The only complaint worth mentioning for the first room was that it had loose floor tiles (made sound and moved when stepping on the loose ones). Besides issues communicating with front desk (I was unsure how long I was staying in Denton so made multiple reservations and made changes to some), I was enjoying my stay at Courtyard Denton. I unfortunately had to move to a different room on my last night. I was hoping that I would have another bug free room! I inspected and wiped down the new room. The only thing concerning that I saw were little black spots behind toilet. I didn’t see anything moving and decided not to get to close. I left room to get some exercise at a different location. After working out, I grabbed dinner and returned to room. After eating quickly, I went to bathroom to look around before taking a shower. I noticed black spots on floor. At least one moved. I freaked out and got my phone to make sure I wasn’t imagining things. I checked out video and saw that it was a bug. I then ca