No.5016 East Shennan Road, Shenzhen, Guangdong, China
38.1km from Bao'an International Airport
3.4km from Shenzhen Railway Station
"Since staying at the St. Regis in Zhuhai once, the family has a special liking for St. Regis, which occupies the landmark high-rise buildings of various cities. This time they asked to stay at the St. Regis in Shenzhen.
Located in the former commanding heights of the city, the Kingkey 100 Building, St. Regis provides unparalleled and charming scenery, which is undoubtedly satisfactory when taking pictures. The first floor of the hotel has also taken measures to allow staff to clock in to go upstairs, restricting some people who hit the stairs and clocked in.
It may be that the land price in Shenzhen is expensive, so the room is smaller than the St. Regis in Zhuhai, and the layout is not so reasonable. The bathroom door of the toilet has a chance to be caught. The most surprising thing is that the door separating the toilet and the living room is actually translucent, directly facing the toilet inside. It would be very embarrassing if the same room is not a couple or family.
The swimming pool is not big, so don't think about swimming well when there are too many people during the holidays. The water is constant temperature...cold! Girls basically go down to play around and can't stand it, they can only use the water. The hot spring pool next to it is too mini. The locker room is not like a Zhuhai store. There is no hot spring bubble pool or heated stone bed, and the cabinets are also difficult to lock (it teaches you how to lock it with a password, but it is actually useless).
The food is commendable, the breakfast products are much more than that in Zhuhai, and the afternoon tea is also very rich. However, there is no hot chocolate provided, and the yogurt does not know why the staff always hides it, and asks for a limited amount before putting it out and putting it on. The macaron was gone and was not made up in time.
Finally, I will focus on the front desk service (tu cao): I am still a more tolerant person, but I still don't understand why the check-in efficiency at the front desk is so slow. I just operated and played on the computer for 20 minutes. I didn’t know that I entered my 5,000-character resume into the computer for the record. The guests nearby were impatient, but fortunately, modern people still have the quality and patience. The front desk staff was obviously unfamiliar with various hotel package services. I asked three questions about the parent-child content in the Ctrip product I booked. In the end, I had to ask the housekeeper to get the answer, but in the end the layout of the parent-child room was still not provided. The gift of 300 yuan was almost lost because I thought I could continue to spend the day after checking out, but it turned out not, but Ctrip and the front desk did not inform, when asked how to operate, the front desk lady just answered coldly: System regulations , No way! Fortunately, at the end, Miss Truda Guan, the receptionist in the lobby, eagerly helped to find the manager, Miss Yoyo, to solve it, and let us use the remaining more than 100 yuan worth of courtesy.
In fact, with all that said, I still hope that the St. Regis brand can continue the purpose of butler service, so that guests can live comfortably, so as to truly protect the brand's reputation and allow guests to keep coming back and staying. Looking forward to a better experience next time staying in another St. Regis."
"To commemorate the 10th anniversary of my wife and I, I specially chose the 3888 package of St. Regis. The friends of St. Regis were very considerate to help me upgrade to the Caroline Suite, and also prepared a welcome gift. The landscape is really invincible. Watching the sunset, the lights are beginning to appear, taking care of the bustling day and night of Shenzhen. The Italian restaurant on the 99th floor of the set menu is also very good. The service is also very considerate and will be considered for customers. It also gave the children a tiramisu dessert~ The SPA is a suite with a separate panoramic bathtub, shower room and toilet. It is also prepared For refreshments, the technician’s technique is also very professional~ The pool view faces Hong Kong, and the sky pool can shoot many blockbusters~ This time the 10th anniversary is full of pleasant memories. St. Regis’s friends are great."
"The hotel itself is very good, the staff are professional and courteous. During the telephone consultation, it was recommended to add money to upgrade the room. After the refusal, there was no entanglement, and it did not affect the service. The requirements were also met as much as possible, especially the gift of a very thoughtful little cake. Thank you, the breakfast is very rich and delicious, the service is prompt and fast, the room windows are designed to prevent rain, rain will not affect the view too much
It’s just that the booking process is a bit tossing and going, the order is confirmed early, but the booking information has not been confirmed (not a hotel issue), and there is no need to book a hotel package for a simple dinner"