Mandarin Oriental Shenzhen

Honestly, the service team was so inconsistent it was speechless, with too many frustrating examples to list 😅. The concierge downstairs was excellent, and the lobby front desk staff were professional and good. However, the room attendants seemed quite young, possibly untrained, and their compensation might be average. They were completely clueless about the binoculars, laundry service, and minibar 😅. The male staff at the fitness center were very enthusiastic and provided professional and thorough guidance. But the changing room cleaner, an old man, would work right next to you, silently trying to shoo you away, and when asked a question, his tone was sarcastic… My companion mentioned that the female attendants were bad, ignoring her and chatting/playing on their phones nearby. I also observed the same situation during my visit 😅. The afternoon tea at the lounge was quite sparse (though it seemed better for foreigners**), but the evening service and food quality were excellent and attentive. Overall, if I hadn't been unable to book at Dongwan, I wouldn't have bothered going here. Every staff member at breakfast was professional, thumbs up. Some facilities in the executive room were showing their age; the minibar had a rusty smell 😂, likely due to prolonged disuse without replacement, but the room attendant was still enthusiastic. The hallway carpet was old, and the air freshener had an unsettling, somewhat rancid smell. Overall, for 5k a night, it felt worse than some 2k-3k-a-night hotels. To an NPC, this is the most disappointing fan I've ever stayed at. Now I understand why my boss specifically said not to sign a contract with this place.

Overall, the stay was excellent. The hotel boasts a prime location directly opposite the Convention and Exhibition Center. The room was clean and tidy, offering great city views. A special thank you to Sahar at the front desk for patiently answering all our questions and handling our requests with professionalism and warmth. The service all around was top-notch. I would definitely choose to stay here again on my next visit to Shenzhen. Highly recommended!

Excellent stay, always satisfied whenever I check in. The facilities are great, the service is good, and the surrounding amenities are very convenient – you can find dining and shopping all in one place. My only suggestion would be for the service to be a bit more natural.

Mandarin Oriental Shenzhen truly lives up to its reputation as a service supreme hotel. Not only is it the highest Mandarin Oriental in Shenzhen, but the service throughout my stay was impeccable. I was thrilled to find out on this business trip that I was staying at the same hotel as my idol, Mr. Andy Lau! Enjoying breakfast on the soaring 78th floor felt like being in a fairyland. The hotel staff were incredibly accommodating, and the turndown service was as thoughtful as ever. Room service was very responsive. The welcome fruit was fresh and seasonal, and knowing my child enjoyed it, they sent another portion early the next morning. The family-friendly setup was warm and appropriate, and the kids' activities were a lot of fun. Finally, the checkout staff were very polite, escorted me all the way downstairs, and had a record of all my previous requests. I'm sorry I didn't catch their name, but I want to give them a big thumbs up here! It truly is my favorite hotel. While there are many luxury hotels, I particularly adore this one with its oriental charm. Mandarin Oriental will always be my first choice from now on! My only regret this time was that due to limited availability, I couldn't get an upgrade, and also, the welcome music was no longer "Kangding Love Song."

The room size is generous and the hardware facilities are new. However, the decor style is bizarre and cheap, with large areas of grey panels, completely lacking the 'M' brand's signature aesthetic. The hotel's location is also in a remote part of Futian, making getting around quite inconvenient. The design next to the bed in the room is also strange; there's a slanted panel facing the headboard, which feels very oppressive. The front desk staff are extremely unprofessional and dishonest. It's hard to imagine these are people trained by a luxury hotel brand. The executive lounge is rather small and located on the same floor as the front desk, not on a higher, more private level. The food options are limited to just two dishes, and the taste is mediocre – there's virtually no choice. The pool design is very good, but it's too small to be practical. The bar doesn't differentiate between outside guests and hotel residents, leading to loose management. Breakfast content is relatively rich, and the fresh young coconuts are a nice touch. The staff, besides being dishonest and unprofessional, are overly attentive to foreign guests, displaying a double standard in service, just as reviews online have stated. Overall, from the guest room decor and design to the public area experience and service attitude, it's a complete failure. Considering the room rates, it's truly disappointing. There are far too many better luxury hotel options in Shenzhen.

The hotel is absolutely beautiful, and they even upgraded us to a larger suite for free. The Mobar truly lived up to its reputation. It's a shame this was such a short trip and we couldn't stay longer to enjoy it more. I met new friends at the Mobar and tried some fantastic seasonal drinks. The only downside is that the hotel guests and bar patrons share the same elevator. Last night, after dinner, while heading back to my room, I encountered some guests on their way to the bar. Since the guest rooms are on lower floors and the bar is upstairs, I guess they didn't realize the elevator was going down. They suddenly started swearing and complaining in front of my 7-year-old child. However, I reported the situation to the front desk this morning, and they very generously waived my Mobar bill from yesterday (which I greatly appreciate).