TOP 10 Lake Mary Hotels

The breakfast was great!

I would like to update my review for the Westin Lake Mary, which previously had been satisfactory. It is no longer satisfactory. The Westin has joined the growing list of hotels which find it acceptable to dispense with the Housekeeping staff. I’m not clear whether this policy exists only on weekends, but it is appalling nonetheless. For some bizarre reason, the Westin told us when we checked in for the weekend that the room wouldn’t be cleaned until we checked out…..seriously?! Thank you Westin for blaming it on the pandemic….aren’t there enough things being blamed on the pandemic? Do we really need to invent more? We begged and begged the front desk, but to no avail. I even told them that they’d get a poor review because of this. They didn’t care. Apparently, the housekeeping staff has been drastically reduced. Why? Who knows? One would think that during a pandemic, there would be extra employees on staff in order to help keep things sanitized. Mind you, our nightly room rate was not at all reduced for this lack of essential service. Nor did it matter that I have been a Marriott/Westin Rewards member for at least the past 30 years. To be clear, our nightly rate was close to $200 per night….equal to or even exceeding what it was before they stopped providing essential cleaning services. Am I the only one who doesn’t to pay $200 per night, only to live with empty pizza boxes and wet towels on the floor inside and outside the rooms? This hotel was basically average before this so-called no-cleaning policy was established. Now it has plummeted to poor.

this will be my 2nd time staying at this hotel & i love it!!

We booked a 1 night stay due to repairs at our home. We booked the suite with Orbitz and upon our arrival there was a few people in front of the entrance smoking **** and cigs that I had to walk my kids through. Granted the men apologized for it. When we entered the room the smell was horrific and I immediately walked to the front desk where I explained the situation to the front desk. Her reply was I can spray some air freshener and I'm like to make my family of 5 gag even more just place us in another room. Unfortunately all the rooms were booked so I called Orbitz. Orbitz called the front desk on our behalf and was given the option to leave without a refund. We arrived with kids 5-9years of age at 11pm my kids had begun to fall asleep but was awakened by a phone call around 12am from the lady at the front desk. She had called 3 times because the phone connection was poor and kept disconnecting so she called my cellphone to yell at me for calling Orbitz and stated I offered you some spray. I'm like REALLY Heffa you woke up my kids for that. (CLICK) I will never book here again and would recommend somewhere else. We left and went to my in laws who had little space but better than sleeping there. No refund and could not give feedback through orbitz because they removed it. I was not going to let this experience go unnoticed.