Calle de Sevilla 3, Madrid, Community Of Madrid, Spain
"This is a hotel that has just been inaugurated at a historical location after some very lengthy and costly restoration project. The setting is spectacular. The public areas, the rooms, the spa, the pool, the staff is all at the top of the game- and top money, but that is fair enough. However, in my books a five star hotel experience is primarily about the accommodation plus the breakfast. One of the reasons why I choose a luxury hotel for a weekend break is the possibility to enjoy a top quality breakfast/brunch on a Sunday morning in a great setting without having to worry about time or about anything. This is not what you will get at this hotel. There are basically two choices for breakfast at the Four Seasons Madrid: one, you take it in your room. This may be fine for a quick breakfast during work trips, but I just do not particularly enjoy the idea of a leisure breakfast in my room. In any case, in a property like this (and at their rates) there should absolutely be a choice for breakfast at a dedicated public space. The second choice is taking breakfast basically in the lobby. The setting is, well, a lobby setting: sofas and armchairs with low coffee tables at the public entrance of the hotel close to reception and the concierge. The food choice is well, limited, as you would expect from a lobby setting – ok for nibbles, a quick drink or an informal business meeting, but not for your weekend breakfast/brunch experience. Not even for breakfast during work trips – I would be concerned about dropping food and staining my clothes even before the work day has started. This is something the hotel is not at all clear about in their publicity and an issue prospective guests should be aware of. The hotel claims that this is due to existing COVID-19 restrictions but quite honestly, I fail to see the benefits COVID-wise of not having a dedicated space for breakfast for their guests all while, for example, having a fully operational spa. While I loved the settings and the rooms, and can only speak highly of their staff, I do not think I will be returning to this hotel due to this, in my view, serious failure in their basic service offering."
"Absolutely phenomenal experience. Perhaps the best of my life in any hotel. Since we made the reservation, the hotel has been communicative and wrote to us to know our preferences, arrival and departure times, and the amenities they have in the facilities. The property is a dream: 7 historic buildings in the center of Madrid, right in the Puerta del Sol. The area is safe and very busy. I am sure that the presence of the Four Seasons in the neighborhood will help the recovery of the Center and that there are fewer places for tourists and more for locals. As soon as you arrive, the doorman greets you, you check-in, they give you a tour of the property and they show you your room. They made us an upgrade with views of the street of Seville. The spa is beautiful, with a gym, heated pool, sunbeds inside and outside. Large and comfortable rooms, about 45-50 m2. Comfortable bathrooms with separate shower and tub. Large closet space. Room service could be improved: our burgers were a bit cold and after they cleaned the table some mess was left behind. The restaurants at El Patio and Dani de Dani García are great. Breakfast is a must, and if you can, ask for the Americano. You will not need to eat more in the day. Our train left at night on the day we checked out and the entire team made that day special. Recommended luxury property, and the best experience we could dream of. Thanks to the entire FS Madrid team."
"This is definitely the best palace hotel in Madrid. The rooms are beautifully furnished and renovated (the hotel opened in sept20). They are exceptionnaly clean ! Service is fantastic : from the concierge team (special thanls to emma) who were so helpful at organizing our stay to the staff at breakfast. The ipad in the bedroom enable you to chat with the staff and to make a request at any time : this is amazingly helpful. I recommend breakfast at Dani : food is excellent ! The hotel is ideally located at the center of madrid : everything is at walking distance. I recommend 200% and we will definitely come back :-)"