Top 10 Marcati Hotels

Most gorgeous hotel EVER! When you first drive in you think you are in the lobby..driving into the lobby lol...But it's a garage disguised as a lower lobby. The rooms are magnificent and the views are the most spectacular you will ever see. The food is delicious..from the sushi/steak to the Austrian Hut....and the breakfast buffet is incredible. The spa? I have never had a massage like that...out of body experience....and the grotto, sauna and steam room below were quite the experience. If I only I could have stayed longer than 3 days.......

We are a family of 4 with 2 adults and 2 kids traveling from the USA around Europe. We stayed at the Kaiser Max Apartments at Innsbruck in July. We rented a room after looking at the pictures provided by the hotel to all the booking websites. In ALL the pictures the rooms have several large windows and appeared to have very good air flow. The description was an apartment with two beds. Plus sofa, bathroom and kitchen. At our arrival to the location we were placed in the apartment on the attic on fifth floor. Right under the roof. There were no regular windows at all! There is just a little hole ( tiny window) in front and nothing at all on the second room. No ventilation at all. No air flow at all. Complete hot suffocation during the summer time. This should be ilegal. Because it is summer time the whole unit was an oven inside due to the lack of regular windows. Hard to breathe, just like an oven/ sauna. We requested to be moved to another room and the manager told us he could not accommodate our request. He also did not offer us a portable air conditioner. The fans he offered were not enough because the hot air had no place to leave the room and we were on the fifth floor directly under the roof. The second room was tiny and had absolutely zero air flow. Just a little warm hole with a mattress. Our kids toasted there! We could not stay in the room during the day because it felt like 40-45 degrees C. During the night was not any better because there were no regular windows. The hot air is trapped there. No one in my family was able to sleep for two nights. The pictures were false, false advertising showing many windows everywhere. You may be their next victim to get stuck inside of their attic like a hot prison. BE AWARE!!! This experience destroyed our Austrian trip. We were tired and grumpy the whole time. Communication with the property manager was difficult. He seems to have an answer and a plan for everything. Nothing is never their fault. He blames the costumers for everything. Please read the other bad reviews online. Many other tourists got stuck inside of this hot attic!!! It should be illegal to rent rooms without airflow and regular windows to tourists during the summer. Please look at the online pictures advertising the rooms and visit the apartment on the attic during the summer and you will understand that renting that place to tourists and their families is pure torture and gross negligence. It is an abuse! Please do not be their next victim!