Top 10 Number 1 Hotels

The view is good and the room is good. It's comfortable to walk around. It's not far from the train station. Hot food for breakfast is a la carte, other buffets are available It’s not the most expensive hotel I stayed in during this trip, but it’s the most satisfying.

I have previously rated Indigo in Newcastle with 5 stars on a number of occasions, and it was both our favoured hotel in Newcastle, one of the best Indigo Hotels nationally and the best of the IHG offerings in the city. However on our latest visit we were disappointed all around. Generally hotel rooms appear not to have been upgraded for some time, and are now looking dated and tatty. No attempt has been made to try and cover this up, or to make your stay bearable with any extras or personalisation. We booked a King rom with a furnished balcony, which claims to be 22 to 24 m2, and comes complete with a stocked mini bar. This description is very misleading: the room is only this size if you include the outside balcony, so in reality it is more accurately 18m2, and therefore feels cramped. In our room, 427 there was a standard double bed badly fitted into a king bed headboard and side tables, leaving a huge gap between bed and bed table which was both dangerous and very uncomfortable. The bed also moved constantly as it wasn’t fitted, pillows feel behind it, and glasses and the phone feel between the gaps. Decor was tired and worn with no attempt to cover it up or repair. The free stocked mini bar, which was once the feature of the Indigo chain, consisted of 1 bottle of beer, one can of orange and 2 small bottles of water, none of which were replaced during our 3 night stay. A highlight of Indigo Newcastle used to be their breakfast, which included an old local favourite Pan Hegarty, however that has all gone. It’s standard breakfast, which finishes at 10am even on a weekend. As an IHG Diamond member I didn’t get any upgrade, in fact the room couldn’t have been much worse. Despite bringing my concerns to the receptionist at checkout, specifically the misleading and dangerous bed situation, I did not receive the courtesy of a response from the manager. What a sad state, for a once great hotel to fall to. I am surprised Indigo allow them to be part of the brand anymore.

Myself and my wife stayed at the Hilton Gateshead Sat 22/10, check in was easy and quick, the app was easy to use and I selected my room beforehand, the room was nice and very clean, we had a lovely river view which made our stay even better. the bed were very comfy and we slept well, I use the living well gym on the following morning, this was a very good gym and far better than the disappointing tiny gym in the Newcastle quayside Malmaison. Overall a lovely weekend stay and we will return

We will set the room with a sofa bed, you can have an extra bed, and you can put the bed linen on the hotel side. The hotel can park for free, opposite the big shopping center. It is very convenient to eat and shop. We just travel to Edinburgh as a transit stop for Edinburgh, 2.5 hours drive from Edinburgh.

Love the hotel, clean and nice. Recommend people to come if they prefer in the city centre with bars:)

My stay was made really by the hotel staff, very friendly and attentive, Sam and Janet in particular at breakfast were great. Nice quayside location, decent breakfast on offer too, would definitely recommend to anyone for a stay in Newcastle.

Its always nice when team and managers know their role. It sure shown when observing Sean letting guests know the signature cocktails available and even if they wanted a favourite of there choice ” we can do it ” Welldone HDV you can see they love the job and the training is been done Welldone sean

The reception staff were attentive, professional and helpful. I was greeted promptly and supported with check on efficiently. Great cookie at check in. The bar staff were polite and food service was quick. My meal was very good. The free breakfast was much better than I was expecting. Good selection.