Top 10 Old Port Hotels

The surrounding environment is generally good. The road conditions are not very good. Parking is convenient. There are special people to help you. The hotel environment is good. The inside is very good. The facilities are very new.

The newly opened hotel is located in the city center and is connected to the HR mall. It is convenient for shopping and eating. The rooms and facilities are very new, the decoration style is relatively modern, and the service staff is very enthusiastic. Compared with Ritz Carlton not far away, the price is better at the same time. Overall, the experience is good, value for money, after all, the price is not cheap.

Don't recommend this hotel. This hotel doesn't even deserve 1 star, should be -5 (negative 5) out of +5 (positive 5). Unless you plan to pay a high price for a ”slump” experience, look no further, this is it. My first time to Montreal and will not visit again because of terrible experiences in this hotel. Reasons: 1) Did not honor what's advertised. Expedia stated that it offers valet parking, but it's not. It's self-park. I would not have stayed in this hotel had it not listed ”valet parking” as part of package price. 2) Concierge staff, Mikal, provided unclear and vague information on garage entrance location. Had to ask three times before Mikal walked a bit further to point the side entrance. It's off the street, had he not pointed it out, I would have missed it. I did not see it when I drove by when arriving at the hotel. 3) Made no efforts in guarding customer confidentiality and data: Lack of clear boundary on who can and can't stand behind the front desk counter: This made me feel uncomfortable seeing how any staff, housekeeping, security, front desk, guest services, even manager, Tamara's friend could stand behind the front desk counter to look at any computers and customers' information and data. This could come across as careless handling of customer confidentiality and data. There were two boxes with customer room assignment and data at the counter, even guests in line would easily access if they want to. At one point, there wasn't any staff at the front desk or in the lobby, all gone, with guests waiting, which if they want, they could easily access customer info. The hotel staff don't seem to care. For example, when Tamara checking me, Carl, Jason, Axel, Mikal and Tarama's friend all came over to peek over Tamara's computer with my profile and data on the screen. 4) Lack of sensitivity and priority: Housekeeping Carl, Front Desk Staff: Axel, and Jason, Concierge: Mikal, Manager, Tamara, were all busy doing their own things. At one point, there were 12-15 guests in line with Jason working alone while other staff focusing on other tasks rather than checking in guests to clear the waiting line. 5) Tamara offered me an upgrade, which was a terrible upgrade. Gave me things I did not need and a run-down and dirty room full of issues: hairs all over, dented walls, dented refrigerator, dark room, dirty sinks, food residuals on the chair, dirty carpet, warm (not hot) shower temperature, dusty surface, dirty walls., lack of enough electrical outlet, and many more (recorded with videos). 6) Negative attitude by some staff such as Axel, accusing me being disrespectful and screaming at him when I was not. He hung up my phone call abruptly three times when I called from the landline to raise cleanliness issues after arriving the assigned room. Axel also did not practice active listening. When I called I was hoping they could help locate a clean chair. Axel did not wait until I was done talking by cutting me off saying, ”Jason, seems t

Good service Valet parking Location invincible scenery Room is a bit small Note Remember to have a bathtub the day before yesterday, otherwise you only have a shower

Before departure, there were few reviews of the hotel. I checked in with doubt and entered the lobby from the old-fashioned high-end feeling at the gate. Although it is not like the luxurious lobby of some big-name chain hotels, the small and exquisite lobby of Burks instantly attracted people. After checking in smoothly, I went to the room. Although I chose the most ordinary room, I was attracted by the elegant and simple decoration and supplies. The color is mainly elegant in white, gray, and black. There are Nestle coffee machines and JBL in the room. Bluetooth audio and other small equipment, toilet equipment is also very high-end, also has slippers rare in Canadian hotels. Bedding feels particularly comfortable, and is more comfortable than Fairmont's. The hotel is located in the most lively area of Canada. Turn left and then turn left to the commercial street. There is lesuire shopping mall diagonally opposite. There are western food such as five guys and McDonalds. 20 minutes, observation platform observation360 is in the building behind the hotel. The hotel service is also very good, the doorman and front desk manager are very friendly, really pushing this one

Rest overnight after connecting flights, very comfortable

This Hotel turned out to be the best hotel experience we have had! The decor of the hotel is just amazing, the most beautiful woodwork I have ever seen, with other areas being beautifully modern! From the minute we walked in we were taken care of! Our car, our bags and check in were so easy, front desk was excellent! The room was immaculate, very comfortable and a beautiful high end bathroom! The gym is all new equipment and perfect for a workout! Bar George is a great lively bar! We had brunch and lunch in the Bar during our stay and it was delicious! We also ate at the Restaurant and it was an amazing dining experience! They just don't make French food like this anymore!! HUGE compliments to the kitchen!! There was not one staff member that wasn't helpful and so pleasant!! My husband and I agreed that we would go back to Montreal just to stay in this hotel and to dine here again!!

This hotel in Old Montreal has a wonderful location, so close to great restaurants like the new Moishe’s Steak House, and Holder. It is small, clean and comfortable with lots of large windows. The reception and breakfast area is large and light. The Loft rooms are very comfortable and spacious with Molton Brown amenities and a Nespresso machine. The large windows open and have pretty flower boxes. The layout of an ‘open concept’ bathroom and closets might not appeal to all, but we liked the quirkiness. The decor could stand some updating. For example, the two occasional chairs in our room were quite worn and the hallway carpet stained. Our housekeeper was excellent. Reception staff were generally accommodating. The food at breakfast was excellent but the service could stand improvement. One morning it took 30 minutes to get a cappuccino. In fairness, another morning’s room service breakfast arrived promptly. But another morning we seemed to be forgotten. This may be a post-Covid staffing problem however. At check out, a detailed statement of daily charges and credit certificates was lacking. When we arrived, we asked for additional pillows but none were available initially. We got one the second night after the other woman who had it checked out! We would probably stay here again if these small but irritating issues were fixed.

Beautiful hotel in the heart of Old Montreal. The service and staff were great and we felt very much looked after during our stay. I would recommend this hotel for anyone wanting to walk around and explore the city as it is located in the middle of pedestrian friendly streets and there is so much to see and do and new adventures around ever corner. We are looking forward to returning very soon.