Top 10 Penticton Hotels

This place may be the biggest and classiest joint in town. Many rooms have great views of the lake and nearby hills. We even had a nice balcony to take it all in. There are amenities galore here, and the town centre is only a short walk away. However, everything felt kind of ‘meh.’ Perhaps we caught the staff on an ‘off’ evening, when the hotel was unusually busy during the Easter long weekend. While working very hard, they were not rude to us, but they seemed indifferent at best. And in the business of hospitality, consistency should be a huge part of the game. You simply cannot have ‘off’ nights. It does not help that the uninspired furnishings of the public areas scream generic North American lodgings. (Don’t come here depressed.) All things considered, the rooms themselves are still nice. Not surprisingly, the hotel delivers all the basics: cleanliness, adequate room temperature control, general noise levels under control, reasonably comfortable beds, good toilet pressure and water temperature controls in the bathroom, sufficient supply of towels, decent lighting options in the room, enough electrical outlets to charge your piles of modern junk, workable wi-fi, and competent housekeeping. We just wish the management can make this property as promising as the locale.

We booked with the Fairfield by Marriott Penticton for our wedding group of about 30+ rooms August 2022 (I'm sure our guests spent close to $25,000 - $30,000 staying here). The problems unfortunately come top down from their disaster of a manager Shawn Gill. If you need to get ahold of them, prepare to email at least 4 times before you'll get a response. If you call them, prepare for them to hang up on you OR place you on hold while you hear them take a personal call for a prescription refill. Many booking errors and back and forth to make corrections. We were optimistic that when we arrived the service would be better, however wasn't the case. As the bride and groom, we thought perhaps they would treat us nicely however, we were disappointed that they didn't even acknowledge our wedding. The front desk staff caused a lot of security risks by giving out our room number to whoever asked for it and even provided room keys to people NOT staying in the room to gain access. We had one guest staying with a baby and were using their first come first serve car charging station. The front desk called their room at 10pm telling them to move their car for an angry guest. When our guest explained she couldn't leave due to her sleeping baby, they hunted down her husband who was in the pool. The staff then allowed the angry guest to ask him to move his car (in swim trunks at 10:30pm). Unbelievably rude and unprofessional and unprofessional behaviour all around. If you're staying in Penticton I recommend booking somewhere different.

for some reason I was upgraded to a better room than the one I booked. It was perfect. Unasked for, I also received the quietest location in the hotel. My room was large, had microwave and kitchen. During Covid you never know what you're going to get, however I was very pleased with everything.