Top 10 The Creek Hotels

I saw the pictures, I thought they looked nice and luxurious. Soon I pulled up in the parking lot, first thing in my mind was ”uh-oh” and I walked up to the front desk, the staffs were nice until I walked in the room, it was smelly, nasty, floor (omg) there are flies everywhere in the bathroom, towel rack was broken but the maintenance came and fixed it with some glue. I wanted to check out but the room was already paid for with no refund. I decided to buy my own comforter, sheet, pillowcase, and towels just to keep me clean and safe. Make sure to wear sandals to prevent feeling dirty, oh yeah I bought some Lysol to get rid of smell and germ. The water won't drain down in the tub after taking shower. They need to burn down the whole property, seriously!

Great room and Jose the bartender was amazing!

Very clean, comfortable

Stayed here last weekend with a friend of mine going down to St Augustine. Checked in and everything looked new and smelled great. Got on in the elevator to multiple guys with their shirts off and beers in their hands that had obviously had a few. Thought it could have been they were going to the pool but it was raining so not sure that was the case. Room was what I would expect from a 3 star hotel, clean and basic. Went out for the evening and came back to loud music in the parking lot that latter seemed to find its was to the room down the hall. Loud music was played through out the remainder of the evening even after a call to the front desk. Woke up to and headed down stairs to the complementary breakfast and the elevator smelled of beer that was obviously spilled overnight and not cleaned before guest were to leave the next morning. Breakfast was a hard pass, defiantly could offer some healthier options, fruit flies around the fruit and I'm not much on cold hard boiled eggs. After a long night of listing to other peoples music definitely could have used a good cup of coffee. Not to be had here. Good location and clean rooms but would have been nice to have some sense of hotel security. Had a conversation with another guest coming down stairs the following morning and they didn't seemed thrilled about the music the night before either. Being two women traveling alone it didn't feel like the safest environment. Wont stay here again which is unfortunate, loved the price and location. Had higher expectations from a new hotel.

The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP

Hotel service is very good, the lobby atmosphere is good, there are often many people in the evening, chatting there. The hotel includes breakfast, breakfast is very rich, coffee drinks, fruit, bread and simple eggs, and cereal, although thick, but also porridge, for the go out, drinking porridge, really comfortable. There is a place to rest outside the hotel, and the environment is very beautiful.