Looking for hotels near Totem Poles? Take inspiration from real travelers.

Vancouver Hotels Recommended for You

Discover our trending hotels close to Totem Poles

5 star

Shangri-La Vancouver
4.6/5117 Reviews

Shangri-La Vancouver

Vancouver downtown area Vancouver|1.51km from Totem Poles
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

Find More Hotels

Business travel

Find More Hotels

Breakfast

Find More Hotels

Explore Guest Reviews of Hotels in Vancouver

Searching for hotels near Totem Poles? Compare room rates and reviews to find your ideal stay.
Carmana Hotel & Suites
4.5/548 Reviews
Vancouver downtown area
Very good, the hotel is in a good location, right in the city center, the suite rooms are spacious and comfortable, with kitchen utensils to cook dishes, Cantonese restaurant in the downstairs, opposite the big supermarket, family travel is also suitable.
Azur Legacy Collection Hotel
4.6/5103 Reviews
Vancouver downtown area
The moment I walked into the lobby and was greeted by the staff, I knew it was going to be an incredible trip. To start, the location is amazing. Walking distance to so many restaurants, coffee shops, and stores. What made the trip extra special was the head concierge, Alexsander. It was my first time in Canada and he told me so much about the history of some buildings and recommended all the places to go. He even took the extra step to walk my friend and me to Palate Kitchen around the corner to make sure we didn’t get lost and introduced us to the hostess. It was such an incredible level of customer service that I haven’t ever experienced , even when staying at other 5 star hotels. All the recommendations of sites to see made our trip absolutely perfect . The overnight front desk agent even offered me water and offered to call a cab when my Uber cancelled for my 5am flight. The other employee working that shift even carried my luggages to the car in the rain and waited with me outside until they were there. The room was spotless and so beautiful. Housekeeping did an amazing job. We were also given a handwritten card with Rosé upon arrival as well as breakfast vouchers and early check in. Thank you so much to the staff for making my vacation so magical. I can’t wait to refer my friends vacationing to stay at this hotel. What a special experience! Also, the breakfast and restaurant staff was phenomenal !
EXchange Hotel Vancouver
4.8/541 Reviews
Vancouver downtown area
The room is very comfortable, and the Chinese grandfather at the front desk named Sandy is very nice.
The Sutton Place Hotel Vancouver
4.3/5109 Reviews
Vancouver downtown area
We loved this hotel. It was clean, the staff was friendly and very helpful. It is well located and walking distance to everything. There was an error from our third party booking agent, and the front staff looked into it, and called me up immediately to tell me it was rectified. Thank you.
Delta Hotels by Marriott Vancouver Downtown Suites
4.4/5138 Reviews
Vancouver downtown area
The hotel is located in the old city center, relatively old, and there are many homeless people nearby at night. The hotel room is relatively large, it is a small suite. The breakfast is basically Western-style, not self-service, you need to order, English is difficult to order, and the service staff will ask for tips. Check-in is only possible at three or four in the afternoon.
Rosellen Suites at Stanley Park
4.2/5101 Reviews
Vancouver downtown area
The location is superb, just beside Stanley Park, and it takes less than 5 minutes to walk left and walk. There are running lanes and bicycle lanes in the park, and each lane does not interfere with each other and is very safe. Walk along the park to the Rose Garden and Aquarium, or walk to Second Beach. Two blocks from the hotel to the right is Den*** street, there is a fruit shop at two intersections to the right, at the intersection, his family's apples and oranges are delicious and cheap, until 9 o'clock in the evening. There is a big living supermarket across the road. Everything is there. Compared to several supermarkets, his family's things are the cheapest and the cherries are super delicious. Bus 5 is on this street and you can sit directly in the city centre or at Burrard Sky Station. The hotel itself has no special features. There is no courtyard. It is a four-story apartment. It is a suite. The two-room single-bath Basic Suite was originally booked. Two rooms were required at the time of booking. At the time, it was there. After arriving at the hotel, It was told that only the high-price double-room type was available. After flying for more than ten hours, I was too lazy to fight again. I added 50 knives every night to make an upgrade. The hotel does not provide slippers, dental equipment, etc. The kitchen equipment is very complete. There are ovens, microwave ovens, and cooking. It can provide larger knives and cutting boards. Of course, it is incomparable with domestic ones. It can be used together, and can also provide rice cookers. And the conversion plug, but only a single request. The overall price/performance ratio is OK, suitable for family outings.

Frequently Asked Questions