Grand Hotel Passetto

Wonderful experience from start to finish! We were allowed to check in early Very friendly staff Great breakfast Our shower did leak a bit but other than this! Amazing

It didn't start well as we turned up at 2.20 pm.and were immediately told our room was not ready and check in is at 3 pm. We asked if we could wait and get a drink but as there was a private function in the bar it was unavailable but we could sit in reception and have a drink there. At 2.55 pm our room was ready!! The room was a good size, old fashioned but in style with the building. Bathroom was spacious and had a good shower. There was an overriding smell of bleach when we walked in so clearly it had been recently cleaned. But on closer inspection the head board on the bed, the light switches and the bedside lamp shades were very dusty and at some stage the room had been redecorated but only part way up the wall as the paint colours were slightly different.. In the evening the bar was available. But when we went into the room with 'bar' written above the door it was set up as a breakfast room and whilst there was a bar it was used only to store glasses. Could we get a drink? Yes ask at reception and a colleague was brought to take our drinks order. Two Gin and Tonics arrived. In tall water glasses and no lemon. A subsequent order for a Coke arrived in the right glass but without ice or lemon or any thought to ask whether ice and lemon might be nice with the drink. Pool area is good. We found there to be plentiful space but suspect that if the hotel were full it would be over crowded. Breakfast is average but plentiful. The area around the hotel is pleasant and there are bars and restaurants within a 10 minute stroll. We were on a trip from the bottom of Puglia to Bologna along the Adriatic coast and this was the only stop out of approximately 12 where we felt unwelcomed and that the staff really didn't care if we were there or not. It's the little things that make a difference: *Advertising a bar that isn't there *Serving a drink in the wrong glass (not a big issue but for a 'grand' hotel!) *Being abrupt at check in to the extent of proving absolutely no information about the area or hotel, for example where the room was, breakfast times or wifi etc. *Having facilities that guests aren't allowed to use because they are being used for private functions. *Waiting for a room to be cleaned that isn't entirely clean. Not a terrible stay but very definitely not as nice as some much smaller and less 'grand' places.

An elegant hotel in a great position overlooking the Adriatic Sea. The staff were welcoming and friendly making you feel relaxed and comfortable. The room was attractive with pleasant balcony and the bed comfortable. Breakfast was fresh and plentiful.

It is a wonderful hotel, service is first class, staff are extremely helpful. Rooms with a view of the Adriatic Sea are highly recommended. Breakfast is good. It has all addio al facilities expected by a four star hotel and more (swimming pool, private parking).

Amazing view, very well appointed and classy room - almost like art deco style. Very friendly and helpful staff. The surrounding area is lovely too, so close to the beach, some cool restaurants and rooftop bars.

Spent one night on a business trip. Structure not bad. The outdoor swimming pool is beautiful. Recently renovated room with all the comforts of the category. Maybe the bathroom too small. Bistro to be definitely improved, for menu and quality. Very courteous and helpful staff - strong point.

We have a lovely stay for one night. They helped me with my husbund birthday, thank you so much for that. The hotel is beautiful, the view, the pool, everything. I recommend it for couples and family .

Great hotel, lovely rooms, we had a front facing room with balcony. Breakfast was varied and very good. Majority of staff were fabulous, a couple were a bit unfriendly (maybe they were overworked and busy). The pool was a real highlight. I would definitely stay here again.