Our room was comfortable, with a microwave and kettle, however there were no tea and coffee sachets so we had to buy a jar of coffee and milk from a supermarket. Normally this would be provided in the room. There was no room service on 2 of our 7 day stay, which was apparently the policy, but unusual in a 4* hotel. The selection of food at breakfast was extensive with a good selection of breads, pastries, fruit and cooked breakfast. Dinner had a good choice of meals, but these were kept on a counter under hot lamps, which unfortunately meant the food was usually lukewarm at best. The salad starters and desserts were exceptional though. The hotel was spotlessly clean, with a large pool and plenty of sunbeds, but the outside area is quite enclosed on 3 sides by the building. There was no garden area to wander in. It does hav the advantage of being sited right by the lake, which was scenic. The location is good in that the fabulous beach is only 5 min walk away, and it is possible to walk into Alcudia port in about 40 min. There are not many bars and restaurants in the nearby vicinity, but the bus stop for the bus into Alcudia is only 200 mtrs from the hotel.