Guest User
January 27, 2024
Very disappointed... We came here today to stay 2 nights until Sunday and we are not happy with the room, we need to keep the light off in order to take a shower because the window in the bathroom has a very see through curtain. We went to the receptionist, and he didn't give us a proper solution, he lied to us, he said that they are full, and their website has availability for better rooms, we are not looking for a free upgrade, we are not that kind of people that is complaining, but we expressed our unhappiness and lack of privacy. He offered to cover the window with a towel (before to go downstairs to tell him, we tried and didn't work), that's not a solution. We just wanted to have a nice weekend coming for special date for us as a couple coming from Ireland and Mexico. We are very disappointed with the staff and no resolution.