The Dylan Amsterdam

Our family of 5 stayed in 2 double rooms and 1 single room. We loved staying at The Dylan. The location was great, the hotel was beautiful and the service is 10/10. It's in a relatively quiet area yet easy to get around. Would definitely stay there again if we go back to Amsterdam.

The Dylan Amsterdam is a perfect mix of both welcoming Dutch character and hospitality, on the one hand, and modern, comfortable convenience on the other. The hotel is located on one of the main canals and very close to the "9 streets" shopping area. It is also an easy walk to the Rijksmuseum and other major attractions. The rooms are spacious and well appointed and the beds are very comfortable. Housekeeping does a great job too. This was our second stay at the Dylan and we will definitely be back next time we are in town.

second time staying here. beautiful, cozy, boutique hotel in a great location. service outstanding, everyone is super friendly and helpful, and are happy to chat you up if you please. the rooms are the best, large and cozy. stay here, you will not be disappointed

The hotel was outstanding in every respect. The friendly welcoming staff went out of their way to help us. The rooms were superb and extremely comfortable, the food excellent, and the general ambiance made us feel at home in this marvelous city. The hotel is also in a great location to visit the place.

This hotel did not disappoint. They have well trained staff that actually get to know you and truly care about your stay here. Room was clean, quiet and very comfortable. Location. Is fantastic - right in the middle of everything in the city center.

Don’t stay in Room 21 or any of the Loft Rooms! We had treated ourself to the Dylan for four nights at the end of a two-week trip. Even though we reserved a double delux room and checked in just after noon we were given Room 21. To get to the room you must navigate several treacherous steps between the elevator and within the room. The beams in the room are so low that I thwacked my head within two minutes. The bath is minuscule holding only a small stand-up shower and toilet. The sink is outside in the bedroom and lacking a mirror or outlet. The service at the front desk is excruciatingly slow. When we asked for a different room the response was neither apologetic nor compensatory until tears were shed. And even then we were only given a smaller traditional room and not the delux room we had reserved. So disappointing and definitely not worth the premium charged.

What I liked: All staff members were uniformly exceptional. I don’t think I’ve encountered such outstanding service from every staff member I met – reception, food & beverage, concierge. The breakfast buffet & dinner in the Bar Brasserie OCCO were outstanding. Very high quality food & service. The location is great. What I wish had been different I am sympathetic to the challenge of converting an old building into a luxury hotel. I didn’t do my homework on my room & discovered too late that the bathroom was up a steep stairs from the bedroom & it was not possible to have a mirror over the bathroom sink. Fortunately, I navigated the stairs successfully, but I came downstairs every morning with shaving cream still on my face. I would enjoy staying here again, but only if I could get a room with a traditional bathroom on the same floor as the bedroom. I will check more carefully next time.

A Leading Hotels of the World property discreetly located on the prestigious Keizersgracht Canal in the scenic 9 Streets neighborhood, the Dylan is centrally located for easy access to Amsterdam’s high end shopping, and top tourist attractions (Anne Frank’s house, Dam Square, museums, etc.). The luxury boutique hotel is housed in a classicsl-fronted historic building with 40 uniquely furnished commodious modern accommodations, further equipped with a full spa and fitness center, business/banquet facility and courteously attentive 24-hour front desk and concierge support. Happily smoke- and pet-free, it offers free Wi-Fi throughout and dry cleaning, laundry and parking service is available. Excellent all day casual dining and bar service is offered at the handsome Bar Brasserie OCCO and their formal restaurant Vinkeles is Michelin star lauded. An inner courtyard provides a relaxing seated setting. Above all, the entire establishment staff is extremely attuned to guests’ needs and comfort, all with a welcoming friendliness and pleasant smiles. A lovely place to stay indeed.

Honestly, I am trying to be as generous as possible. I was looking forward to my stay but at every moment there were challenges. In advance I had requested a quiet room away from the elevators as I am a light sleeper. They confirmed before my arrival they could accommodate this request. When I checked in, my room was opposite the elevator. I did not sleep with all the traffic. Then little things— like the service from staff (getting laundry done or ordering a cab took 10 minutes because they had already ordered three??) etc— just did not live up to the SLH brand. I have stayed at many SLH around the world. The Dylan does not live up to its reputation. A disappointing stay overall.