Stay dates: March 20 – March 21, 2026 I chose the Meininger Hotel Amsterdam City West based on its reputation for a prime location and easy city access. While the location holds true, my stay was unfortunately defined by a chaotic and deeply frustrating check-in process that overshadowed the rest of my trip. After an exhausting overnight bus journey from Paris, my companion and I arrived early. A staff member named Diogo was initially helpful, pre-processing our check-in so we could explore the city while waiting for our room. However, the experience soured significantly upon our return. The "Dirty Room" Carousel At 2:00 PM, Ivan kindly tried to get us in early, but the room assigned (619) had not been cleaned. Mistakes happen, but what followed was unacceptable: The 3:00 PM Promise: We returned at the official check-in time, only to be told by another staff member, La, to wait another 15 minutes. The 3:30 PM Delay: After 15 minutes, we were told it would be another 30 minutes. The Breaking Point: Eventually, a third staff member intervened, apologizing and finding us a "new" room after 10 minutes. The Ultimate Disrespect Shockingly, the "new" room assigned to us was Room 619 again—and it was still dirty. Walking to the furthest room from the elevator twice, while carrying heavy luggage and battling extreme exhaustion, felt less like a mistake and more like the staff was "playing" with us. To be sent back to the same unmade room after an hour of waiting is a massive failure in internal communication. Service vs. "Complimentary B*llsh*ts" We finally entered a clean room at 4:00 PM. While the staff offered two complimentary drink vouchers, no amount of free soda can repair destroyed plans and the physical toll of being jerked around for two hours. A note to management: A free drink is a hollow gesture when a guest is visibly struggling. If you want to unburden a guest, offer to help with their bags or provide an actual solution. Being "fully booked" is never a valid excuse for failing to meet a guaranteed 3:00 PM check-in time. Final Verdict A hotel is more than its walls and its zip code; it is a promise of service. Meininger broke that promise. A clean room and a good location cannot fix the bitter taste of an empathetic-free, disorganized check-in. I hope this serves as a lesson for the team: Service is a make-or-break deal. In this case, it was a break :(