Guest User
October 26, 2023
We booked 1 week in mid-October through love holidays, and that is a different review. Reception. Staff were very welcoming and polite we had been given a room upgrade due to having a baby booked in with us( our grandson), when I asked if there was a cot, she looked shocked and said that there wasn't, I told her that we had requested 1, she looked saw that we had and apologised and told us that she will get 1 to us but it maybe tomorrow...any way nothing we could do so off to the room. The room. Very steep hill leading from main hotel to room 304. It was pleasant enough just like all the pictures, stunning view of the bay and surrounding hills, the room was well used and tired but nothing major, I pulled back a cushion on the sofa bed and I found 5 curled up millipedes obviously the room had not been throughly cleaned as we could still smell tobacco smoke. Anyway, I throw them out of the door to go find a new place to sleep. There was a clean fridge for our water and what ever, bathroom was spacious and looked clean, over all you get what you pay for we thought, we never expect 5 or even 4 stars, what we didn't expect was moldy light shades, mouldy tile grouting, a loose toilet seat that moved off every time you looked at it side ways. The beds were very, very comfortable, and the maid came in every day to make the beds and empty the bins. She was a star. The restaurant ( stretching the meaning) The food on the first night was basic with little choice and was plagued by flies . We hadn't expected much but got even less . Breakfast was appalling. We lived of toast and coffee. There was no choice or change, and it was never refilled. Dinner the day after was reheated tea, so it was not very appealing. We gave up and only eat breakfast as coffee and toast were fine by us. The waiting staff They were rude and unhelpful. We asked for a high chair and were waved in the general direction of a stack of chairs. During evening meals the staff are supposed to do waiter service for drinks but our requests were ignored, even when instructed to serve us by the head waiter, possibly because we were all-inclusive and only wanted soft drinks but not pleasant experience my wife and I ended up walking over to the pool bar ourselves. The facilities for children When we booked the blurb said there was a playground pool, etc. The playground had some nice swings slides etc but there was no gate enclosing the area and our grandson, an active 2 years old, could run off but there's worse on one side thees a short wall perfect for climbing unfortunately there's also a long drop to the pool probably 20 feet so no an option for him as he would be over the wall before we got to him making these facilities usless. The pool was good but far from a water park, 1 very small slide on the adult side and 2 small child slides a water park doesn't make. The family rooms have balconies to take in the view, but there no gate to stop a child falling down the stone steps Not