We arrived at 4 PM after the 3 PM check in time, and the lobby was full of people. I thought there was a party or something, but realized that all these people were waiting on a room. There were quite a few rooms that were not ready. We had to wait 20 minutes for a room with a double bed, but was told to king bed was available. We decided to wait but after about 15 minutes I went to the desk and asked could we have the king bed. The guy who I spoke with the first time when I checked in, was very nice. The woman who I talked to about taking the king bed room was very rude. She then gave me a double bedroom. At first sight the room was very nice and clean, until we are ready to take a shower. There were long, dark, hairs all over the shower.