Checking in was horrible. No one at the front desk. After waiting 15 minutes, someone appeared. No "sorry to keep you waiting," or any other greeting. Barely looked up. While I was waiting (for about 15 minutes), the front desk phone rang constantly. The same woman who was processing my check in picked up the phone and hung it up without bothering to answer it. This woman should not be in customer service. The next day, there was a different person who was very nice at the front desk. The valet was also very nice. Another problem was that although I reserved a room with 2 queens, there was none so I had to take a king. Because this hotel is attached to the Crown Plaza hotel, trying to find the property was a nightmare. When I finally found the entrance to the lobby, there was no one outside or inside to ask. I wished I could have just cancelled and left but it was cold and windy so I left the car outside while I waited inside. Also, the windows in the room were not sealed very well and the wind whistled all night. This hotel needs a total renovation.