I have been in Turkey four times and this was hotel suprisingly upsetting. We have red a lot of reviews which was fantastic, but we have experienced on our own heads, why it is not 5 stars hotel, first of all onboarding to the hotel was crystal clear. After a night at the hotel we was woken up by a vibration that comes through the windows. the balcony doors is a simply glass, no sound suppresion, so the highway and your room is separated only by thiny layer of glass, we could ' nt sleep the other night and after 20min arguing with the guest relations Anna ( I want to say that Anna was extremely arogant and didn't want to help us at all, she looked like she hate her job) we was offered to buy earplugs from the apotheka on the other side of the road, lucky reception guy, Sorry I forgot the name, helped us and transfered us to the other side of the hotel which was totally fine. The animators or the entertainment team, I saw them few times, in the other hotels they are coming to invite you to the event going on, but here there are just sitting the little house and watching their phones or smoking. Bars I dont know why but if you ask cocktail without ice, they seems to not understand that, and still brings you everything with ice, after 5 days, they get used to us, and fixed the situation. The last day I havent seen anything like this, but I have spotted that walls are in dust I have videos will post them surely. So yea thats how we spent 10nights at the "famous" Rubi platinum.