The heater was broken in the room we were given. The front desk manager refused to give us another room only if we paid more which I was not willing to do as I already paid quite an amount for the room. The front desk manager quickly went onto trying to have me leave the hotel and stay somewhere else. While he said a heater would be provided, it never arrived. He said someone would come to fix the heater that was in the room, it didn't happen and I left the hotel way after the time he said someone would come to fix it. The front desk manager promised I would get a refund, however that hasn't happened yet. Additionally the room was sprayed full of perfume that we could not get rid of. It smelled like mold smell is being covered.
I have never as a hotel guest been treated with such belittling and condescending manor as by this guy who called himself Patrick.
I asked to speak to the Manager, however Patrick (the front desk manager) refused to connect me to him. The phone number given for the hotel on google maps was not answered by anyone.
I contacted ********** and they could not reach the hotel on the phone either and so far emails have gone unanswered as well.
Terrible experience which also cost me a fortune.