Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Oct 2, 2024
some3750
在一個新開發的地段。所有設施都很新很智能(包括電燈按鈕/智能馬桶等)。四個枕頭似乎是不同的高度,很貼心很舒服。然後酒店附贈的礦泉水特別好喝。
吃飯方面酒店內部就有好幾家不錯的飯店。然後步行距離內還有很不錯的咖啡店和一個購物廣場。
稍微不喜歡的地方在於浴室放沐浴露的地方很矮?上一個住客完全可以踩在那裡洗澡 然後洗面奶再放這些地方感覺不是很衞生的樣子~其他都很好的。
如果不介意離迪士尼園區稍微遠點的話非常推薦這裏~
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Price per night from:US$246
Posted on Jan 17, 2025
KareenCEverything quite convenient, loved having a bedroom, 3 beds, 2bathrooms+toilet for our family of 5. Alarm clock is cute - different characters to wake you up gently instead of a blaring alarm sound lol!
Staff members were all wonderful, smiling and friendly.. Free car parking is helpful if you have a car but don’t need to use during your stay as transport is very convenient to get to/from the Disney areas - Bus to Magic Kingdom/Animal Kingdom/Hollywood Studios/Disney Springs/Summer Winterland (same bus as Blizzard Beach), Skyline to Epcot. Although I must say, it felt like there were more buses returning to other resorts (like Pop Century and All Stars vs Art of Animation; maybe 3-4buses for every 1). Comes quite frequent though, traffic played a part on delays.. Pop Century is located next to Art of Animation so we considered taking that bus and walking back to pass through the Skyline station as the resorts share it, but we’d always surpassed our walking steps during a park visit so just waited..
Laundry mat is handy, gets very busy during the afternoon/evening as expected. No quarters needed, can pay via QR code. They have a vending machine with detergent and dryer sheets. Staff had visited whilst I was doing laundry several times to clean and sanitize machines.
Early entry to parks a great perk, saved and opted not to buy any lightening passes. We would take advantage of early entry, do a few rides and then head back to the resort to relax for a couple of hours and then head back to do more rides/parade/fireworks etc at about 2:45pm.
We kindly received complimentary access to play mini golf as the check in staff member recognized we’ve travelled quite a long way 🥹 - thank you, it was so much fun! Complimentary access to Blizzard Beach also included, unfortunately it was too cold to take advantage of it as our stay was during what seemed like an Arctic blast! 🥶
This has been our 3rd stay here, it always gives beautiful memories to take home with us 🥰
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Price per night from:US$259
Posted on Mar 1, 2026
Fenshukengru
I booked a single room, but they upgraded me to a two-bedroom with three beds! It was so spacious for just one person. The official hotel shuttle was practically on-demand, no waiting at all. The restaurant in the lobby has really long operating hours, so you'll never go hungry. Plus, staying at an official hotel means early access to the park, which was a huge bonus. Everything was absolutely perfect.
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Price per night from:US$176
Posted on Aug 31, 2025
Guest User
Beautiful hotel, close to disney springs, staff was very nice and accommodating. At at the grill for breakfast, that was delicious.
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Price per night from:US$95
Posted on Oct 12, 2024
Wai
Driving up to the hotel it looked promising, lift up to our floor felt bit old but worked well with the style, rooms were ok but looked like it could do with some freshening up.
First thing we noticed was a stain on one of the pillowcases, this made us wonder whether the beds were properly changed or cleaned, we did see a single strand of hair in the bathtub but gave it the benefit of the doubt that could be the cleaner if they did clean it. Sadly on the website it states luxury toiletries- well these were disappointing and did not feel it. We were provided with one set for two people. That is one shampoo, one conditioner, one body lotion, no shower gel, (you get a shower in the room) one face soap, one hand soap.
The hot water kettle dispenser was not cleaned as when we went to do an initial clean there was a lot of black stuff coming out, we had no coffee in the room either. We had to go ask reception to give us a new one and that’s when we found out we should have had coffee provided with the kettles. So far very disappointing,
We found out during our stay that the hotel doesn’t clean your room on a daily basis and we weren’t aware of this so our bins were over filling, we had to ask for toilet roll, and new towels. When we received the towels in the bedroom whilst we were out they were left on top of the toilet. Not exactly the best or cleanest place to put if especially if we haven’t had the room cleaned for a good few days.
If you want your room cleaned I expect you will need to let reception know. I’ve stayed at Marriotts before and I’ve never experienced it where they don’t clean your room and I don’t mind if they don’t do it on a daily basis but they should inform you at reception when you check in.
We stayed during Hurricane Milton and we were very disappointed as international tourists not to have received any information from the hotel that it was coming and what to do/ how to stay safe/ whether there was going to be reduced restaurant opening times/ services.
This was our first hurricane. We instead received much more information and advice from our Uber drivers such as to stock up on food and water.
Our other information was from alerts we received on our phones and also by watching the news otherwise we would have been none the wiser. We are aware that other hotels received a note under their door as a minimum.
We were looking to hire a car but this hotel charges 27 dollars to park a day. So we decided to use Uber and actually turned out cheaper for us so bear this in mind.
The pros:
It’s very central and icon park is about 5 mins away, lots of bars and restaurants along the the drive in either direction. Close to the parks if that’s what you’re here for.
Reception staff are very nice and really get straight on to the case when you need something.
Two people who stood out for us was firstly Joe, who was standing outside one day as myself and my friend were deciding to visit a mall was so helpful. He even gave us some leaflets to hand it at our destination to get discounts and a free bag. He was really friendly and chatty and a great sense of humour.
The second person was Ryan, from housekeeping was also very helpful when my friend was after some items for our room. Very cheerful.
I’d only recommend this hotel if you just want somewhere to sleep for a few days. I wouldn’t come back here again not for a holiday as I feel the basic expectations of a hotel service was lacking. Can’t fault any of the staff we dealt with.
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Price per night from:US$142
Posted on Feb 5, 2026
CollectingPassportStamps
Good stay at the DoubleTree Disney Springs area - as a rewards member for Hilton I was able to have an early check in plus an upgrade on the booked room - this probably had a lot to do with the fact that it's off peak season. Given a welcome cookie and free water vouchers (to redeem in the marketplace) for the days there.
The upgraded room was on the 5th floor (501) away from the elevators, overlooking the pool area. the suite sleeps 6 people: 2 double beds, 1 sofa bed. both beds were comfortable as was the sofa. Plenty of room for a family to enjoy. The suite had a door to divide the bedroom/bathoom and living room area but only had 1 bathroom which needs maintenance - the bath was low and somewhat dirty, the water was cold (felt more so as there was a cold spell in the area). The kitchenette was basic, a little sink, fridge, microwave, coffee machine and enough space to prep basic meal in addition to a table. There was noise from the close-by motorway, but not enough to disrupt the nights sleep/stay.
Overall a good stay, with good service from the staff - recommended for larger parties who want to be close to disney springs but also the area outside the disney bubble, both of these areas are within a walkable distance of around 15~20mins from the hotel, the hotel also offers shuttle bus service to the disney parks areas and welcome booklet with discounts.
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Price per night from:US$126
Posted on Nov 21, 2025
Guest User
The inly thing I could fault was the signage to anywhere. There are none. We walked 30min. Round two hotels. For what should have been a few minutes cause once of the boat taxi for the first time no signed for lobby or anything. Same in morning sign to water taxi then no sign to say get life to floor one. Tbh this seems to a standard thing round universal. No sign or basic sign to everything toilets hotel rides.
But have to say hotel was amazing and clean and would stay again. Ashley it early check in and late collection was very helpful
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Price per night from:US$842
Posted on Aug 18, 2025|Studio Suite, 2 Queen Beds, Non Smoking
Guest UserGot there and found out that my one reservation for 2 rooms was actually 2 reservations, so they charged me 2 security deposits. Then my credit card was $5 short, and they wouldn't take $5 cash. I ended up making an express payment on my card, just to be able to pay the second deposit. The african american lady at the front desk with the ponytail and glasses (never got her name) did not want the cash and wouldn't let me talk to the manager. Room had oil stains on the walls and phone in my room didnt work. Breakfast was ok. Sausage was the only meat. No bacon or anything else. And parking was $110 for 4 nights. Then I wanted to check out a day early and was told by the night shift that as long as I left by 11 am the next morning, I would not be charged. When I tried to check out at 8:30am, once again the same african american woman was working and acted like she had to get permission from the manager. She walked off to call him so I couldn't hear what she said and then came back to say I could only leave early one night on my reservation. I asked to speak to the manager and she said when she called him, he was in the shower and wouldn't be in until 9am. I said I would wait. Then I reminded her about how she said we had 2 separate reservations so we should be able to leave early for both rooms. She finally did it. Also, whenever you called them, before, during, and after my trip, it took about 6 hours of calling back to back before anyone picks up the phone. Even when I was there and my room phone didnt work, I kept calling and had to walk downstairs the first night to tell them about the oil stains on my wall and the phone not working, because I didnt want to be charged for it. She said she knew and that the wallpaper was going to be replaced. I have stayed there 3 times and after this time, I will not be going back. That lady was the only one with a nasty attitude.
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Price per night from:US$92
Posted on Mar 1, 2026
Guest User
My flight was delayed, so I didn't arrive until the morning after my scheduled check-in day. I tried contacting the hotel multiple times via email and internet calls during check-in hours, but couldn't get through. When I finally arrived to check in, they told me my first night had been cancelled and I couldn't check in until 2 PM. I explained about my attempts to contact them and the flight delay, but they wouldn't budge, saying it wasn't the hotel's responsibility, and I didn't get a refund for the first night.
I left my luggage and went to Disney, finally checking in that evening. There was no water in the room, but I could get some from the front desk. There was no safe in the room. The next day, after returning from Disney after closing, I found a single piece of paper in my room stating that there would be a water shutdown for maintenance from 11 PM to 5 AM. It was already 11 PM. I had to use the restrooms at the Courtyard next door.
During my three-day stay, there was no room cleaning or towel change at all.
On the positive side, the free breakfast was good, with Mickey pancakes, scrambled eggs, and sausages.
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Price per night from:US$89
Posted on Jun 28, 2025
Guest User
The location is good. It's very close to Universal Studios. It's 700 meters away. There is a popular restaurant called red lobster. It's worth a try. The hotel room is very comfortable and spacious.
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Price per night from:US$70