Guest User
February 15, 2024
I had made a reservation and paid in full, but
The hotel kept telling me until I tried to go in that evening.
Nothing, really no link was sent.
In my email box, there was only a reservation confirmation receipt sent to me from Trip.com.
I did not receive a link to check in online or pay taxes.
They didn't even give me the 4-digit password for the keypad at the entrance to the hotel lobby.
I'm not good at English and I'm calling with a bad connection while the battery is at 6%.
I asked for the entrance password, but the staff member first asked for my email address, so I had to call my email address one by one.
Does the email not appear when you search for the person who made the reservation? It was frustrating
z - like zebra, o- like orange, n- like nueve... After calling like this 3 times, I received an online check-in link, but my reservation was still under review and I couldn't find my room.
I kept making phone calls while charging in the first floor lobby of the hotel to find out my room.
But the employees always said the same thing.
“It will be in the link you received”
Hey.. I didn't receive any link..
After numerous phone calls, a staff member who could barely understand me sent me a link and I found the room.
But a problem occurred again haha;;😤
Enter the 8-digit password digit code on the room entrance keypad.
I don't know. Haha, really, even when I went to the link sent by the employee that I went through a lot of trouble to obtain, I couldn't find out anything, and only what came out kept coming out.
And finally my reservation is still
Your checked-in is being reviewed
I found out the password thanks to the employee who solved the error message.
I wanted to solve it as calmly as possible, but the tears kept coming.
Spaniards and tourists staying on the floor I was on came out and looked at me. There were also Spanish women who were really worried about me.
I really wanted to have dinner and see the sights on my first night in Barcelona.
This crazy hotel completely ruined my first evening because they didn't confirm my reservation quickly enough and didn't give me the link. I went to sleep feeling the worst.
I made over 20 calls with poor connection over 3 hours.
Every time I called, someone else would answer, so I had to keep repeating what I was saying.
Unmanned hotels are the worst for foreigners traveling alone.
Also, you cannot store your luggage briefly before check-in or after check-out.
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