Home2 Suites by Hilton Battle Creek

This is the second time I’ve stayed at this hotel. It’s a great location, and the rooms are spacious, modern, and clean with lots of amenities.

The place is clean, and they have a nice gym/pool area for comfort! I loved the red drapes that split our room in half. The bedroom is really big and they come with great smelling shampoo/bodywash! The t.v welcomes you by name and we were on the first floor, which was really made getting in and out of the hotel very easy. It’s in a great location and the staff are nice. It comes with complimentary breakfast, but the breakfast was just okay. If you do not eat pork, but want meat in the morning this hotel may be a dealbreaker. I love protein, but they didn’t have any alternatives to pork. Typically, when they have an alternative to pork, than that is a great hotel because they are being inclusive to everyone. If this is not a deal breaker this is a perfect place for you!

Very clean hotel. Stuffs were very friendly. Fast check-in. I would definitely stay here in the future.

We had to check out early because of a death. It was a nice hotel. It they only refreshed our room one time during our stay. We ran out of towels and really would have appreciated a cleaner room

The road to the hotel was closed due to construction. Alternate route was a little long. Room was clean. Staff was pleasant and bubbly.

Only in town 1 night for family funeral. Was pleased with the comfortable beds and the cleanliness of the room. Still thought it was a bit pricey though for 1 night.

We arrived at the property and the room assigned stunk of smoke. So much so, that it triggered respiratory distress in my wife when she entered the room at check in. Later, we were told by management that the "smoke" smell was not a problem because it came from the fire pit below the room and was not cigarettes. Really, they said that! The night manager, Candice, was totally unprepared for any situation other than button pushing for check in. She was unable to re-assign us to another room, as she claimed the property was full. When we asked to speak to a manager, she informed us that none were available, and we would have to wait until the morning. Additionally, Candice differed to "management" for every other question we had. She was utterly useless at the property for anything more than button pushing to check in guests. This property has a HUGE training opportunity. Also, they need to ensure that a MANAGER is assigned to night shift... especially if you KNOW that you will be full and busy. In the end, we were left with no choice to but contact Hilton directly for assistance. We were successful with finding ANOTHER property, but this property is still charging me for our reservation... essentially, they are charging me for services not rendered. Now, because of their horrible customer service, and their decision to not refund me for services not rendered, they have forced me to pursue other legal and finan

Room was nice, pool water was really cold so hard to let kids enjoy for too long. Breakfast was average.

I like how clean and quiet the place was and the staff was super friendly.