Mercure Bedford Centre Hotel

Having stayed at the hotel several times before over past 30 years, we were a little disappointed with our four day break. The view over the town bridge and river from seventh floor was excellent, the maid service was very consistent, and the room was spacious, bathroom quirky but fine. However, the safe was non-operational, the general decor a little tired, and reception staff not entirely welcoming, apart from Hermès. Particularly the charging for the first stay of many of £5 a night for parking was a surprise and unnecessary, especially as on one day, we were unable to access on many occasions that day because of a function at the hotel, of which were not pre-advised, and we incurred additional charges elsewhere in town. Overall, we were disappointed on this occasion, and will consider our travel arrangements elsewhere in future, sadly. We did not avail ourselves of and breakfast or other meals this time.

Nice staff but hotel was run down, bed was not fit for purpose lumpy and at the end of its life. I had two hours sleep. Terrible

Very comfy bed, small room but adequate for my needs. Good shower. Service very good - friendly, helpful staff.

me and my partner stayed for the weekend, we had to moved rooms at 3am due to the tempature of the room being so cold.. even after that we was told that the air con goes to 27 only well after it hits that the air con starts blowing out cold air spent most the time freezing cold. no one seemed to want to help either. wouldnt stay again.

The rooms were cold, after reporting it to member of staff. no actions were taken.

Room was cold, gaps in windows. Heating didn’t work, there was a small portable heater in room that was not strong enough to heat the room. Offered to move me late evening after unpacked and set up to work. Long waits in bar for food