Catharine Anna
March 15, 2024
beautiful setting and grounds. check in was delayed - i had reserved 3 rooms, for 5 adults and one infant. hotel only had 1 room on their reservation. checkin was delayed about 40 minutes. i also requested, several times, on my initial reservation and followup emails with the hotel before arrival, for a crib for the infant. after numerous requests when we finally got our rooms, the crib arrived at about 7 pm.
myself and 2 of my family became very, very ill with what appeared to be food poisoning, it lasted from monday evening until checkout on Thursday - and continued until we got home thursday evening. we ate mostly at the buffet - the temp control of the food needs to be monitored.
the power went out many, many times during the day - with little or no explanation
the hotel is beautiful and new, in a beautiful location and obviously still going through adjustments. Pools are beautiful and service staff very attentive at the pools.
the vacation was not as good as expected.