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This hotel is about 10-15 mins walking from the JR Beppu station. It is easy to find as you just walk towards the seaside until you see the Beppu Tower beside a main road, the hotel is behind it. There is a 7-11 beside the tower, and a bus stop in front of the tower, so is quite convenient. If you take the bus to visit the 7 Beppu Hells starting from the JR station and follow the sequence, i.e. Chinoike and Tatsumaki Jigokus as the last two hells, and you take the bus towards the Beppu station, you can stop directly in front of the tower, this complete a full circle of your Beppu Hell tour. I booked a seaview Japanese room and the view is great. The room is also spacious for Japanese ryokan standard. There is some minor renovation and furniture replacement done, so the room is a mixture of new and worn. There are two onsen baths in this hotel: one at the top floor, an open air onsen bath and one at third floor, which is an indoor onsen bath. The dinner and breakfast are both average though. Overall, I am quite happy with my stay here.

We enjoyed our stay thoroughly. Service was very good. Parking was an extra 550 yen per day. Breakfast was Japanese style but did include a bacon and egg cooked in front of each guest with the small Japanese hotpot. Our room fit 3 adults was very nice with clean modern amenities consisting of one room with two single beds, and a sizable living room with futon in the evening for the third bed. Nice view of Beppu tower in our room. Hotspring outdoor was totally enjoyable with a view of the sunrise and the Beppu Bay. Gotta be careful though because for ladies, someone in a boat at the bay might be able to see our naked upper bodies with telescope if we stand up.😅

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

Cospa is good! This inn can be recommended to anyone. It is natural that you can receive a satisfactory service if you pay a high amount, but this inn was more satisfying than the price. One person ／ 15500 yen I stayed in a Japanese-style room with 8 tatami mats on the sea side. Since it is on the sea side, the view of the room was very good and it was a Japanese-style room, but it was a relaxing room with a sofa. (This is a photo of the view from the room) The meal was also a room meal, and the local food was eaten. Although it was cheap, the sashimi was delicious. Until the last dessert, it was voluminous and satisfying. The hot springs were a little old and dark in the large communal bath, but the quality of the springs was very good and I felt good. The customer service is not very good because it is cheap. It is better not to expect a welcome or a see-off. You can stay at a hot spring inn with a good view with room meals for 15,000 yen. It's wonderful.

The staff are really polite and friendly. The breakfast was also good. It's great value for money. Onsen was good too It was good for two nights with my daughter in a room with a sea view It seems that my 12-year-old daughter came to her grandmother's house in the countryside. The building looks old It's not far from the station. It's within walking distance if you don't have luggage and it's not too hot. It is a hotel that I can come again ~~^^

It is good sense when I am flowing BGM with analog records at the front desk. And Tatsuo Yamashita's ride on time is too good sense. The photograph is the lounge on the 10th floor, but you can use the space freely while listening to analog records. I can't go back and forth between baths, but the inner bath is also the best. The breakfast was delicious and I was able to start the day with the best feeling. The parking lot is large and easy to stop, and the price is reasonable for the sightseeing spot and the volume is quite good. It was a hotel that was easy to use for business, couples and families on any layer. I would like to stay again.

I stayed with my wife on November 25. This is the second time this time, but I felt very good with a smile and a polite reception with a parking lot organizer and a receptionist at the counter. The Viking was also very delicious and the corona countermeasure was also complete with gloves and hand wipes everywhere in the venue, and it was very clean, and the alcohol for disinfection was installed in the building. The bathroom was very clean.　

The location is superb, as it is very close to the Beppu station. The hotel room is big with nice view. But the buffet dinner do not have plenty varieties of food. In overall, I still highly recommend to stay at this hotel.

The teppanyaki dinner at Shenheen was delicious. Everything was perfect, especially the Japanese hands. The room was large and equipped with a bath, which was very comfortable. The hotel has a shuttle service to and from Beppu Station. After checking into the hotel, it is very convenient to visit popular attractions such as Umi Jigoku.

Очень понравился отель , невероятно дружелюбный персонал , особенно девушка которая нам объясняла правила проживания 😍 есть онсэн очень симпатичный , можно выбрать подушку под себя и маски для лица девочкам , и отличный завтрак с яйцом , круассаном и т.д.