Don't bother. They take your money and the Hotel management then don't care about you. Please read.
Arrived 4th Oct 2023 14:30. The air con didn't work making the room hardly bareble to be in. I went to the receptionist and she was aware of it and that a service agent had been called.
Early evening as we went out we saw another girl and she had no news regarding the service agent. I asked her if she had a fan for the room and she said no.
21:50 - I phoned the receptionist (Brenda) asking her to get someone from management to contact me urgently as we wanted to move out. I also sent an eMail to the Bergamo contact address stating the same.
Barely slept the room was stifling. Opening the windows helped a tiny bit, but the noise from outside then disturbed us
5th Oct - On leaving in the morning we saw the first girl we saw the previous day and asked if we could have a fan for the room, she said yes and immediately got one for us. Later even with the fan on it was 29°C in the room.
6th Oct - Terrible nights sleep. Tried to contact ******* and the Virtual Agent couldn't help !!! Pointless.
7th Oct - As we left I asked the girl when the air-con first start not working and on what date they contacted the service agent, at this point her English got pretty bad and tried to explain in Italian, which we did not understand.
The hotel management, don't care. They did not respond to my eMail to them on the 4th Oct, nor did they respond to Brenda's request to contact me