Apartments am Brandenburger Tor Reviews

I'll start with a positive--Location and size of apartment. Honestly, that is where it sadly ended. This was the worst stay in our 3 week Germany trip. My main complaint was the lack of care and service from the staff and the inaccuracy/unclarity of the photos of the apt. We had an issue with the beds being separated, as our 2 big, unrelated men didn't want to sleep in a Queen together. Normally in Germany, these beds can be separated & they were shown on the web as such. Anyway, I did inquire about it and also asked instead for a cot. My request was met with a robotic and somewhat rude response, including that it couldn't be done that night (fine) and that we had to prepay, etc. There was no offer of any solution other than read the fine print. "There are no guarantees on bed configuration" Over and over "...this is not the policy" blah blah blah with 0 emotion or care. Oh, and they asked if we wanted a blanket to sleep on the 4 foot couch. OK. I received a sheet and when I asked for a pillow, I got a pillowcase. Whatever. Our travel partner ended up booking a separate place. They give you a 4 pg contract to sign all written in German. Sketchy. The beds werelow and somewhat uncomfortable, but we were tired and slept ok. The 1990 east german shower was awkward with shower curtain that sticks to your body & ran out of hot water after person #2. We didn't bother to complain, we knew it wouldn't matter. The washer (kinda the reason we booked this place) did not have instructions, there were no instructions on what to do with garbage or check out, other than be out by 10, or you're charged . We each received 1 bath & 1 hand towel for 3 days. It is customary in Germany, but we did need more and didn't even bother to ask, I didn't even want to see the woman! The Hallways were filthy! The apt, however, was clean. When we left the guy who was somewhat considerate asked us how everything was...I said "liveable." Then he asked if there were any lightbulbs out.