Hotel Waldhorn

Good hotel

Let's start with the good part: very friendly stuff. Hotel room is very small and smells very old and humid. Breakfast has no warm buffet like omelets, bacon, sausages. Only 3 type of ham , some musli, croisant, terrible coffee. For this price you can go to Zermatt and have a nice new 3 star spa hotel with multiple breakfast options. It's simply stealing to ask for so much money for that nothing.

Loved the location and staff were very friendly and helpful.

Reception staff was very friendly and helpful. Gave tips to allow free parking in the area. Room was stark, but nice and clean. Did not realize the room did not have air conditioning when booking for July. Temperature was fine with the fan and windows open, however we were woken up a few times due to loud noises in the street and kids yelling until midnight. Location was convenient and with the transportation card, very easy.

Parking was inside their hotel, immaculate rooms, receptionist spoke English and gave us free passes for bus service and advice about things to see in Bern. Friendliest receptionist we dealt with in Switzerland.

This hotel is not far from town center. Two stops by tram from town center, and less than 10 min from center. The hotel staff is very friendly. Hotel provides coffee and fruits in the hall. Highly recommend this hotel.

Location is good eith easy access to old city centre. Breakfast was done very well.

This has not been our first stay at the Waldhorn. This time it was a mixed experience. The hotel overall is very comfortable, very clean with very nice bedlinen and towels.Breakfast outstanding with a rich buffet and delicious Birchermuesli. We had to ask to be put in a different room because of the shower facilities. The first room had a step over the bath shower which i then wasn't able to operate or it just didn't work. On top I was extremely nervous to fall because the floor of the bath was extremely slippery. For the following two nights we were put in a room with just a walk-in shower. That seems to be fine but the next morning I slipped in the shower and fell very badly, hitting my head, knees, arms suffering severe bruising. When i reported it to the manager first, I felt he didn't much care but his attitude changed and he was quite helpful in the end. I did however feel it was my problem to slip on a slippery floor. For this reason I feel I wouldn't come to this hotel again because I think the shower facilities are dangerous for elderly people. I feel very sorry but also annoyred as I waisted a whole day of a short holiday in bed recovering from a bad fall. The bruises are still showing, I could have broken a hip but mercifully I didn't.