Holiday Inn Express & Suites Birmingham NE - Trussville

property was clean and staff were friendly. Breakfast on Saturday was good except no bacon. Breakfast was lukewarm and old on Sunday and no bacon.

Nice hotel and property. Nice people. Very clean and rooms were comfortable

I have stayed at the property a few times it is has been a good experience. It also seems to keep rates reasonable even during local events.

The minute we walked in the room the cigarette smell hit us in the face. I immediately called the front desk. Their answer was to send someone up with some odor spray and a car freshener placed on the vent of of the a/c. The spray was as bad as the smell. The next day I asked if there were any other rooms and was told they were sold out except the presidential suite. The front desk person said she would spray with Febreze. Needless to say it did not help. When we signed in I had to initial that if we smoked in the unit we would be fined $250. I wish this worked both ways. I still have a headache from the stench.

The room and check in was great. The issue is that when leaving the property to enter the road you have to turn right, but the interstate is to the left. So you have to go right then find a place to turn around. At high traffic times this difficult.

Great experience! Kudos to the staff; very clean. The breakfast was outstanding!

Great stay except for 2 things…the shower had crappy water pressure (but it was doable) and the gentleman at the front desk was super agitated/frustrated about having to do his job. Lots of huffing and rudeness. I felt bad for the couple he was checking in because they didn’t have reservations. Clean hotel and the breakfast was good. Very convenient location to everything. Abs not very far from downtown Bham. The lady when we checked in was super nice and very helpful. Overall, I would definitely stay here again.

The hotel was clean and comfortable. My only complaint is with check-in. After arriving a little early, I went to my business meeting and my husband tried to check in. He was rudely told to come back at 4:00. Otherwise, the breakfast was better than expected, and the rest of the stay was fine.

Where to start? I arrived at 2:40 to check in, which was about twenty minutes early. The front desk clerk asked for my name and when I gave it he gave out and exhaustive, “Oh no” and then informed me that house cleaning had not even started cleaning my room that I had booked and prepaid for. I was finally able to get a smaller room, but was charged for the larger since I had prepaid online. That evening when I spoke with a manager she was dismissive of my situation and refused any refund even though I was in a smaller room and told me check in was not until 4:00. I showed her the check in time on my phone was 3:00 and she moved a lamp that the shade covered a small plaque which had a paper 4 pasted over the check in time. The next morning at 8:30 housekeeping was banging on the door to clean the room and check out was not until 11:00. At 8:45 my wife and I went to eat breakfast and all the food was pulled. When another guest told them breakfast was advertised to be served until 9:30 she just smiled and said, “Sorry” and walked away. I informed the front desk clerk and they had them bring the food back out, but it took until 9:15 and by then there were several women and children waiting to eat so I let them eat first. The food was not good. I typically look to stay at a Holiday Inn Express when I travel because of the convenience and included breakfast, but I will NEVER stay at the one in Trussville, Alabama again. The worst part was I was staying there to attend a funeral.