Comfort Inn Birmingham Homewood

It was just an ok hotel. The smell in the lobby area was a little extra strong. I don’t know if they were trying to mask another smell. The rooms were ok. I really try to rate on cleanliness because that’s what I look for in a hotel reviews. It wasn’t bad but it wasn’t good. Just ok.

No hot water 9pm. We all took cold shower. Fragrance in the lobby and hallway is too strong. People are nice. I tried this hotel due to convenience but I will stick with crossplex location which is way cleaner and nicer.

Very clean and the bed was very comfortable. I liked the dumbbells my family and I were able to get a nice back/bicep workout. Breakfast was fulfilling and I liked that u had to use your passkey to get into these areas. Overall a nice experience!

To be fair, there was only one staff member who was terrible and I sure hope his management helps him learn how to better handle guests. After my flight was cancelled on the first day of my 2-night stay, I called the hotel to say I would not be arriving until the next day. The same man who checked me in the next day was the one who answered the phone that night and warned me that my whole reservation would probably be cancelled if I "no-showed." I explained that I would be arriving as soon as there was another flight. However, when we arrived the next day our 2-night stay had indeed been cancelled. When I asked if our room had been sold to someone else he told me "no." So I asked to please be given a room and he told me I'd have to pay again. I was not refunded for my pre-paid stay when they cancelled -- he wanted more money in addition. So of course I asked to speak with a manager. No manager appeared to be on-site, and the front desk attendant refused to call someone to help. It wasn't until I called the Choice Hotels 800 number and explained my situation that he decided to get permission to reinstate my reservation. This was our 2nd stay at this particular location which is nice and close to the college my daughter is thinking of attending. I'm disappointed that this happened and hope for better trained attendants if we ever return.

Booked for a few days off in the area, I was pleasantly surprised to realized that I have stayed here before. My mentored was that was a good stay and this was as well. Good friends stuff and great quality for the price. The rooms and services are well maintained and convenient. I would stay again in a heartbeat/

Cleck in was easy. The room was comfortable and clean. Breakfast adequate. Would definitely recommend this hotel for a pleasant stay.

Well maintained, clean and quiet. Beds very comfortable. Breakfast minimal. Will return

I can not say enough good things about this hotel! The desk clerk was super helpful and friendly. The hotel was spotless! Cleanest hotel I’ve stayed at in a while. Beds were comfy, great breakfast included and complimentary coffee available in the lobby 24 hours a day. Another thing that is very important to me is safety of the area and I felt completely safe there. I will definitely stay there again the next time I’m in the Birmingham area.

Bathroom was not in good shape. Toilet wouldn’t flush, not a clean, fresh appearance as the room was.