Name: Austria Trend Hotel Congress Innsbruck
Address: Innsbruck, Austria
Rating: 9

Austria

Vienna

Salzburg

Innsbruck

Graz

The hotel room is spacious, well-equipped, clean, and meets a 4-star standard. We were given a courtyard-facing room, which was very quiet as it wasn't facing the street. The breakfast is excellent, and they even serve champagne on Sunday mornings. The hotel is only two intercity train stops from the Central Station, and it's just a few hundred meters walk from the train station. Nearby, there's a Lidl supermarket and many restaurants. Tram line 71 stops right outside the hotel; taking it to the left will take you to many city attractions. Turning left outside the hotel also leads directly to the entrance of the Belvedere Palace, which is incredibly convenient. I highly recommend this hotel to independent travelers!

Cleaning was not very good. During our stay the room wasn’t cleaned properly and cleaning staff took a personal item from the room. Asked the receptionist twice, but I didn’t get my item back.
Except for issue above I was satisfied.

★Overall Rating 
If I visit Vienna again, I would definitely stay at this hotel. I was truly impressed by both its excellent location and the outstanding service provided by the staff.

★Location
The hotel is about a 5-minute walk from Stephansplatz, where many of Vienna’s major attractions are located.
From the hotel, you can easily walk to famous sights such as St. Stephen’s Cathedral, St. Peter’s Church, the Vienna State Opera, and Hofburg Palace. In my opinion, it would be difficult to find a hotel with a better location than this.

★Room
The room was very clean and well maintained.
From my window, I had a view of the Donner Fountain, which was a lovely bonus.
One minor issue was that the shower area could not be completely closed, so water often splashed onto the floor around the toilet and sink.
In addition, the shampoo and hand soap dispensers were quite difficult to press, so you may prefer to bring your own toiletries.
I’m not sure whether they came in through the open window, but I noticed around eight small insects in the room during my stay.

★Service
The reception staff were extremely friendly and welcoming.
Although I arrived about three hours before the official check-in time, they kindly allowed me to check in early and rest in my room.
They also patiently explained how to get from the train station to the airport.
One of the Asian housekeeping staff members greeted me warmly with a smile whenever we passed each other in the hallway.
When I found insects in my room, a housekeeping staff member came to assist me. She kindly said, “If you have any problems, please don’t hesitate to call us anytime.” Her response was thoughtful and greatly appreciated.

The hotel also provided complimentary treats in the room, including Manner wafers, Coca-Cola, and apple juice, which was a nice touch.

The room was clean and tidy, and the bedding was soft and comfortable. The front desk staff were warm and attentive. The location is very convenient for getting around, and the hygiene details were well taken care of. I had a pleasant stay and will choose this hotel again for my next trip.

The hotel is located in an old estate, although it is far from the city, it is quite easy to get to it by bus.
Nearby is the Church of Leopold, designed by Otto Wagner.
Since I was leaving early, around 3:00 a.m., I was afraid that there would be a problem calling a taxi. But it was all in vain because Uber arrived literally within two minutes.
The only problem is the lack of shops nearby, but this is compensated by the availability of drinks and snacks at the reception.

Hotel stay was brilliant from the second we walked through the door!  Reception staff very friendly and room was ready so was able to check in earlier than time stated.  Room was amazing!  We had a premium room 1308 which was a corner suite with 2 balconies. Was even better than I had expected.  Hotel is directly opposite the Shonbrunn Palace gardens and we walked here every morning after breakfast. Breakfast was great, lots of hot and cold options. The underground is a short walk from hotel and within 10-15 mins you are in the centre of Vienna.  So easy to get around on public transport.

The room was quite clean, and parking was free. Overall, it was good. The only downside was that there was no in-room phone to call the front desk. I had to use my personal mobile phone to dial a specific number to reach them, which was a bit inconvenient.

Hygiene: Clean.
Facilities: The room is relatively new and the decoration is OK.
Service: The front desk is friendly, check-in, check-out and luggage storage are all smooth.
Environment: Very close to Schönbrunn Palace, very convenient to walk to. There are some restaurants and small shops downstairs and nearby, but they are basically closed on Sundays, so you need to plan your Sunday arrangements in advance.

It is a little far from the subway station, so it is not particularly convenient to carry a suitcase, but it is acceptable considering the price and the proximity to Schönbrunn Palace.

Had a very wonderful stay at Austria Trend Hotel Europa. The staff professionalism in handling my request on the room and also manage to deal with the issue regarding the Salzburg Guest Mobility Ticket on the day of arrival is a plus point before even my check-in.

Allow up to 12pm to check out also allow flexibility for me to do some last sightseeing of the City before leaving. Overall I am very satisfy with my stay and do not regret my selection of choosing this hotel.

The Austria Trend Hotel is ideally located in the heart of Innsbruck, making it super convenient for exploring the city and its surroundings. The hotel's modern design feels really stylish, and the rooms are spacious, comfortable, and well-equipped, providing a relaxing stay. The staff are warm, friendly, and always ready to help, quickly addressing any guest requests. The breakfast offers a great variety of fresh and delicious options, though it can get a bit crowded during peak times. Overall, it's a fantastic value-for-money hotel, perfect for anyone looking to experience Innsbruck.

Austria Trend

Columbus

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