Name: Hotel Fujita Fukui
Address: Fukui City, Japan
Rating: 8.7

Japan

Hakone

Fukui City

Indonesia

South Cikarang

Kosaka

Gotemba

This time, I booked a hotel on Trip.com without any prior research, and I wasn't disappointed when I arrived. I opted for the 'one night, one meal' package, but in retrospect, 'one night, two meals' might have been more convenient. Getting there was easy, with convenient bus stops at Kowakien and Tenyu stations. The surroundings are lovely, and the cleanliness was up to par. The room even has a bathtub for a natural hot spring bath! It's real hot spring water, and they only charged a few dollars for two uses, which is very reasonable. Overall, I'm extremely satisfied.

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying.

However, at check-out, one particular staff member's attitude absolutely floored me.

1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it.

2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn.

3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule.

For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away...

At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me!

I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. 

So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her.

I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service.

I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

The staff was incredible - they went above and beyond and actually drove us to the gora station when we missed the bus. The scenery around is beautiful, as is the main building. The public onsen in the hotel left much to be desired - if possible, book the room with a private one because it’s basically the same thing (the outside one) and you’d have it all to yourself. We weren’t fans of the food (neither diner nor breakfast) - the dinner was too much work with shabu shabu, the breakfast didn’t have coffee. But maybe some would like the food, it’s subjective. But I’d give the hotel an A* purely because of how incredible the staff were!

Overall, my stay was very satisfying. The hotel's location is convenient, with smooth traffic access nearby, making it perfect for both sightseeing and business trips.

The room was spacious and clean, with well-maintained facilities. The bed was comfortable, and the soundproofing was excellent, allowing for a restful sleep. The amenities were complete and of good quality, showing attention to detail.

The staff were friendly and professional; I experienced excellent service quality from check-in to check-out. They were prompt and thoughtful in responding to my needs. Fantastic!

It’s a traditional style onsen hotel, the decoration is a bit too old compared to the photos of the official website though I think it has been renovated. The onsen was okay and didn’t look clean because of the old renovation. The toilet inside the room had a bad smell.

The best hotel on this trip to Japan, love. Open the door, my friend exclaimed that it was the landlord's house 😄. Pure Japanese style, the housekeeper began to introduce in detail from the front desk, and came to the door to bring hot tea and Japanese snacks, friendly and comfortable. The private soup in the room is not too good! The room was delivered with snow muscle essence suit gifts, as well as small bags with kimono, which repeatedly reminded us that we could take it away as gifts. The slippers are wooden rafts, which is really a proper atmosphere. Dinner and breakfast are served in the room. The little girl waiter smiled and introduced them together, and they came up one by one, which was no different from the Michelin we had eaten. When we left, the waiter took the initiative to take pictures of us and printed them for us on the spot. The smile waved us away from the sight. This service and experience are really great value. If you go to Izu next time, it’s not here.

Suitable for self-driving people to stay, the scenery outside the room is beautiful, but it was raining at that time and I couldn't go out to enjoy it. The house is large, the hot spring is good, and the breakfast is a surprise (I saw the comments before that it was sandwiches).

Lobby is grand and great area, check in service is fast, smooth and patient for serving. Lobby contain a 24-hr shop for us buying snack. Room is clean, big and window can sightseeing city view, great. Bed is comfortable, hotel provide types of pillow for  selection , comfortable for sleeping well.

Fujita

Columbus

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