Name: NH Collection Santa Fe
Address: Mexico City, Mexico
Rating: 8.7

Spain

Madrid

Colombia

Bogota

Mexico

Mexico City

Argentina

Buenos Aires

Italy

Rome

Belgium

Brussels

The hotel is beautiful and its location is excellent. The Moroccan staff are incredibly cooperative and kind.

The hotel is not far from the metro station, very accessible to go anyway. It's not in the city centre, but as mentioned very accessible. Breakfast is amazing, it has everything you could imagine, and also has special food that is kid friendly. The rooms are spacious, have water, tea, and coffee provided in the room. Really lovely stay.

Not bad, after all, in the old-fashioned building, the overall facilities are definitely not as good as the new hotel, the sound insulation is also generally useless, but the front desk lady is praised and smiling.

Exceptional Hostmanship at NH Collection Gran Vía

From the moment we arrived, our stay at NH Collection Gran Vía became memorable. Check-in started a bit “stiff,” but that quickly changed thanks to Veronica from Guest Relations. She handled the situation with true professionalism and kindness – a perfect example of genuine hostmanship.

On the evening of our arrival, Nouria (Guest Relations, at Veronica’s request) guided us personally to the Picalagartos Sky Bar. What an unforgettable evening – breathtaking views, great vibes, and impeccable service. The next morning, Veronica even remembered to ask us how our evening went – a small detail that makes a huge difference.

The hotel’s location on Gran Vía is unbeatable: perfect for strolling through the city and discovering the beauty of Madrid step by step.

We can only recommend this hotel – not just for its prime location, but for the people who truly care. Thank you Veronica and Nouria for making our stay so special.

When booking, you need a twin room, arranged on the top floor, slanted roof, poor lighting, and uncomfortable space. The next day, I asked for a change. I started to say no. Later, I said that one had a first floor. It was barely okay. The windows were not big and the windowsill was not straight. The hotel door is facing the trash can, there is always a smell, and there are always flies flying. Hotel location is good, go out to the pedestrian street, very lively

Great location, in a nice neighborhood, close to the main shopping street and Retiro Park. We have been here for 25 years and the room has recently been renovated. Maybe it's not my taste, but it's all good. Zero point is based on my partner's hair dryer. Contrary to what is said on the website, it is certainly not of the highest quality. It takes ten minutes to walk to the direct bus to the airport.

Excellent hotel, I recommend it to everyone, the place is in the very center, opposite the Prado Museum, everything is within walking distance, the service is five stars ￼ breakfast is impossible to imagine better, champagne, strawberries, only there was no caviar)￼

The best NH hotel in Bogotá consistently excellent service and comfort. One detail to reconsider: breakfast is now charged separately at $17, unlike previous stays when it was included. For guests staying multiple nights, this policy feels out of step. I hope they revisit this.🧘🏻♂️

On the other hand the steam room is super!

The room condition was very clean and tidy, and it was convenient because it was directly connected to the shopping mall.

Stayed here many times. The location is very good. It is close to shopping malls and many entertainment venues. Safety is also guaranteed. It is really a wealthy area.

The hotel is close to the Ninth Park and the surrounding area is quite lively. The room is large, but the balcony is connected to the next room. When we did not open the balcony door, the waiter actually opened the door when we were out. He kept saying that Bogota's security is average, so I was a little scared! Everything else is OK, but there is a subway being built next to it, which is a bit noisy

The room is very clean and the service is good. The front desk can speak English. The breakfast is OK. The transportation is convenient. There is a large supermarket nearby. It is my second stay. The experience is good.

The hotel is located right inside the terminal, which is incredibly convenient. There was absolutely no airplane noise, and both the cleanliness and service were excellent. The front desk even offered water and small snacks to guests, which was a really thoughtful and lovely touch!

We loved staying here although we did have a few hiccups. 

We arrived before check-in but we could leave our luggage at the hotel which was a relief. Unfortunately we lost our luggage ticket while out, but the front desk employee Grecia made it seem as if it were a huge problem and that we would not be able to retrieve our luggage at all. She did not reassure us even after we expressed confusion and concern. However once we had already gotten very stressed about this, another employee simply asked for our identification and quickly resolved the problem (which was their standard protocol). The stress was avoidable. 

When we arrived to the room we had to call to request robes and slippers, and there was only one water bottle even though we were two guests. In the bathroom, there is only one hook for the towels, which was inconvenient. The shower also leaked water all over the bathroom which is an architectural problem and can’t really be helped but was annoying as the bathroom floor was wet. The lighting in the room was also very dim, but that might just be a personal preference. 

Multiple times when requesting towels or water from room service, we had to call several times to remind them of our needs (we even once went personally to remind them at the front desk after 3 times of calling). 

On our last day we were eager to enjoy one final breakfast, which is listed as being from 6am-11am. However the food was not set up until 6:20-30, so we had to rush to eat before checking out to make it in time for our flight. Also at breakfast there is no self service tea or water station, and although the staff are attentive, it’s too much for them to be able to meet everyone’s needs at rush hour breakfast. 

However despite all of this we are left with a great memory of staying here. The food at breakfast was delicious, and most of the staff were very kind despite the delays in service. The location is convenient and the room was comfortable. I do not regret staying here although for ~300 USD a night I might expect a little bit more attention to detail.

Checked in on the 21st and checked out on the 24th. I wanted to check out a day early because I had a flight to catch on the 24th and there was a big strike in Mexico City, but the hotel wouldn't agree no matter how I tried to negotiate, which left a bit of a bad taste. Overall, the hotel was just okay. Breakfast was mediocre, the coffee was bland, and there was nothing particularly outstanding about it. Perhaps its only redeeming quality is its proximity to the Zócalo.

This hotel should be the right price near Santa Fe. There is water in the lobby and breakfast bread can be taken away. If you catch an early flight, it is especially recommended. But this hotel has to charge a city tax, which is a bit pitted. Everything else is fine

NH Collection

Columbus

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