Name: Lake Toya Tsuruga Resort Hikarinouta
Address: Sobetsu, Japan
Rating: 9.3

Japan

Kushiro City

Chitose

Sobetsu

Abashiri City

Sapporo

Niseko

This was the most anticipated part of our entire trip, and it certainly didn't disappoint!

#Hotel Location: Excellent. It's right on the hot spring street, and behind it is the pier for lake boat tours (Happy Boardwalk).

#Hotel Service: They upgraded us to a large suite for free, and the view was absolutely fantastic. I loved the suite's layout, amenities, and the smart toilet. The outdoor hot spring faces the lake, and the male and female baths rotate at different times, so you can try them all (っ˘ڡ˘ς)♨️

The buffet was also good, and we additionally ordered a red king crab which was delicious. You can book many activities and experiences at the hotel. There's an outdoor shop called Siri on the first floor of the hotel where you can book activities like hiking and lake tours. My friend and I booked the night forest light show at the front desk. The only thing worth complaining about is how ugly the hot spring robes are – absolutely no desire to take photos in them!

A special place to enjoy views of the frozen Akan Lake in a luxurious and warm space. 

Our room was spacious, comfortable and clean with a fantastic view. 

The dinner and breakfast buffets were definitely a highlight and very varied. One of our party is vegetarian and there were loads of options for them. 

You also get access to the neighbouring hotels’ onsens and is definitely worth the experience.

The Japanese-style resort hotel boasts a lakeside ceiling and spacious rooms with private onsen (hot spring bath) and balconies. The rooftop open-air hot spring with views of Lake Akan is absolutely stunning. The dining is exquisite and delicious, using high-quality ingredients, reflecting the chef's dedication. Each room has its own private dining area with personalized service, making it very comfortable. The daily management is excellent; the environment is quiet, and the staff are attentive to individual needs and make special arrangements. In short, it's an excellent choice for a vacation. I was fortunate enough to stay at Tsuruga, near Lake Onuma, which is also a very beautiful hotel.

I was able to relax with my dog. I want to go again next time.

The hotel management is really poor. The public hot spring always has a sticky film on top, and there were foreign objects in the large pool where people lie down, almost cutting my skin. The worst part is that these things can't be removed. The day after soaking, my feet were incredibly itchy, probably due to a fungal infection. People with tattoos and whatnot were also soaking, and no one seemed to care. At 9 AM, staff members were walking around the hot spring area in outdoor snow boots, which was absolutely disgusting. And the funniest thing is, you have to take off your shoes when entering this hotel, and you're not allowed to wear slippers inside the entire hotel. I won't even mention the insufficient floor heating; walk around in socks for a bit, and white socks turn grey. Luggage can be wheeled through freely, so just imagine how dirty it must be. The dinner buffet was mediocre. I ordered a glass of red wine and had a headache all day afterward. The breakfast buffet the next day, however, was decent. I probably won't go back and hope they seriously improve their management. Don't tarnish the Tsuruga brand.

Everything is good, the food is very exquisite, the sense of ceremony is full, but the food is exquisite, the actual taste and ingredients are ordinary, no merit or fault. The overall experience is affirmed. Before booking, I saw in the comment area that the charge for bringing children is no more than 1,000 yuan per person. When I settled the bill, I was shocked to see the price. One child added almost 4,000 yuan per night. We brought two children and added 8,000 yuan per night, which is equivalent to one night's room rate. I especially want to know if the hotel has always charged this way? We stayed for two nights and added almost 16,000 yuan. The room type we booked on Ctrip did not include dinner. It was simply a big sucker. Just a reference for the Chinese compatriots behind, you don’t have to stay, you can stay. The hotel is OK in all aspects, the public area is pretty, the room is large but lacks design. It’s more homely! But there are few facilities, it’s not suitable for parents and children, and the price discourages parents and children. I stayed in Park Hyatt in Kyoto, Japan, a very good hotel. The children were only charged for breakfast. The cost of the children in the Azuki Seat is too exaggerated. In addition, the Shikotsu Lake next to the hotel is quite beautiful, but the transportation here is really inconvenient. The hotel has a pick-up at Chitose Airport, but it is only at 16:45 in the afternoon, so it is really difficult to connect. We took a taxi because there were few cars at night, and the taxi cost about 500 RMB. A taxi from the hotel to Sapporo JR is about 1000 RMB. Because there is too little information to refer to when booking, I posted the information I originally wanted to know for your reference.

Absolutely gorgeous resort! Loved everything about it - the service, the ambience, the food, the views from the room. We had French for dinner with options to add items (including Japanese seafood) and the quality is superb. The large public bath is nice too. If I were to make a suggestion, their outdoor Onsen can be made bigger and nicer for sure. Overall it was a fantastic stay and we would love to be back!

Tsuruga Group

Columbus

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