Name: Taj West End
Address: Bengaluru, India
Rating: 8.9

India

Mumbai

Chennai

Bengaluru

Kolkata

Hyderabad

New Delhi

The hotel is wonderful, in a great location. Everything is very, very good, except for one very big 'BUT'. According to hotel policy, check-in is at 2 PM. I arrived at the hotel at 2:10 PM, and after all the paperwork was done, they told me to wait 15 minutes because the room wasn't ready yet 😅😅. Five stars, seriously? I thought, 'okay, these things happen,' but I ended up getting into the room at 3:15 PM!!! This is unacceptable for a hotel of this caliber. All I got from the hotel was, 'Sorry, we're trying to get the room ready as quickly as possible.' And for that service alone, it gets 0 points.

I stayed at the Taj Mahal Palace Hotel on my last night in India. It was a very good and clean hotel. Truly lives up to its reputation as Mumbai's number one luxury hotel. I'm especially grateful that the staff patiently explained things to me even though I don't speak English. The only minor downsides were the footsteps in the hallway and the car horns at night, which were a bit bothersome.

Most stunning and Incredible hotel and stay. All the staff right from the entrance, to check in desk, porters, security to house keeping were all excellent and very friendly. Breakfast options were always very good and plentiful but I would advise going early to avoid queues and sitting outside where I didn't find the service to be very good on the one day we had to sit outside. The management really went out of their way for us to help us with a few issues we had. Rooms on certain floors are very dated and can do with some improvements but they are aware of this already.

Stayed there for one night, check-in took a bit of time not sure why but the check out took only a few second, the staff are very friendly, getting Uber to the hotel lobby is confusing for the drivers, rooms are massive with comfy beds and pillows. You should add coffee machine. Overall it was decent 👌🏾

This is a hotel that I give a score of over 10. It is in Mumbai, India. I would say it is very good. The location is good, the bed is clean, the room is large. The atmosphere in the hotel is very good, it smells clean. All the hotel staff take very good care of you. The breakfast is very delicious. The pool is very large and the hotel has many activities. If I go to Mumbai, I will want to stay at this hotel again.

Respond time for the break fast is very poor and people manage the staff is not meeting the expectation of service .

Respond time to check out  for carrying luggage need to wait 30 minutes

Staff never coordinate with each other seems , when I call the reception they provide different  answer for the same service

Every time I return to Chennai, staying at the Taj feels a little like coming home. As a returning guest who has stayed here multiple times, it’s never just the beautiful rooms or the impeccable service that keep me coming back, it’s the people.

A special thank you to Akash from the bell desk, who always greets guests with warmth and a smile.
To the wonderful housekeeping team Shekar, Rajiv Gandhi, Diwarkar, Kim and Omi… Thank you for the thoughtful little touches and for making every stay feel comfortable and cared for. Your kindness never goes unnoticed.

A heartfelt mention to Illaiyaraja, Uvi and Loganathan at the door. Seeing familiar faces welcoming me back each time genuinely makes a difference. The hospitality and warmth you extend are what make the Taj experience so special.
I would also like to thank the trainee from the concierge team who kindly assisted me with booking movie tickets during my stay. It may seem like a small gesture, but it made my trip so much easier and is a lovely example of the team’s willingness to go above and beyond.

Until next time, thank you for another memorable stay.

Where do I begin? Travelling with a toddler is no easy task, and the team at Taj Connemara made it worthwhile, smooth, and exciting. It all began with Ms Jasmine who religiously followed up with all our requests and requirements for childproofing the Heritage Room we stayed. From additional mineral water bottles, bumpers on furniture, soft toys for bath, and an excellent baby cot, Ms Jasmine coordinated with her ground team and got everything ready before we checked in. The icing on the cake was the remarkable welcome gift for our daughter consisting of excellent baby skincare products from an established brand. 

The stay itself was fantastic with a cosy room, abundance of toiletries, and exceptional breakfast. Shoutout to Mr Baskaran for attending to all our breakfast requests for our daughter. The baby dosa was a hit! 

Located in a prime spot in Chennai next to Spencer Plaza and the newer EA Mall, Taj Connemara is strategic. Travel to major shopping centres and traditional clothing stores was made easy. 

Last but not least, the hospitality and polite service offered by the staff of Taj Connemara was nothing short of amazing. They made our short trip to Chennai a memorable one and we look forward to coming again very soon! 

Kudos to everyone at Taj Connemara for ensuring my family and I have a great time at your hotel. 

Regards, 
Linges

We recently stayed at Taj Yeshwantpur, Bengaluru to celebrate my mother's birthday. Overall, it was a pleasant stay, and there were several things the hotel did well. The check-in process was smooth, the reception staff were courteous, and we genuinely appreciated the effort the team put into decorating the room with balloons and a cake for my mother's birthday and upgrading us to a higher floor. That thoughtful gesture made the celebration special.

However, what stood out was that many of the small details expected from a luxury brand like Taj were missing.
Luxury hospitality is often defined by consistency in the little things. While walking through the corridors, several staff members passed by without even a smile or a simple greeting. It may seem minor, but these small interactions are what create a warm and welcoming atmosphere. At other luxury hotels such as Oberoi or St. Regis, the staff consistently make you feel like a valued guest throughout your stay. Unfortunately, we didn't get that feeling here.
There were also several oversights with the room setup. The room was booked for three guests, yet only two pairs of slippers, two toothbrushes, and one bathrobe were provided. We had to call housekeeping for additional amenities. Again, it's a small detail, but these are the small things that guests naturally expect at this level of hospitality.
The Locker rooms just had towels with no bath robes and slippers. Clearly it's cost cutting and any experienced traveller would feel that.
Breakfast was not up to the mark as well. I usually start my morning with soup, which is commonly available at many luxury hotel breakfast buffets. When I politely asked if soup was available, the response was simply, ”We don't serve soup here,” rather than offering a warm or helpful alternative.
None of these issues individually ruined our stay. In fact, the birthday arrangement and reception experience were genuinely appreciated. But when you're staying at a property carrying the Taj name, it's the attention to detail that makes the experience exceptional. Those details were unfortunately missing throughout our stay.
I hope this feedback is taken constructively because the foundation is clearly there. With better attention to small touches and more consistent guest interaction from the staff, the overall experience would better reflect the luxury reputation that Taj is known for.

Airport transfer arrangement was a tedious task, with many emails forwarded interdepartment with me Cc'd inside. The transfer was superb, with a warm welcome and a comfortable ride, but do be prepared for bumpy, jammed roads during peak hour. The room was very comfortable. Smelled good, and the air conditioner was strong. The only issue is that the bed was too soft to my liking.

The hotel is located in a coffee and pepper plantation. The environment is very quiet and beautiful. Some villa buildings have been built around the central lake. There are 3 restaurants in the hotel, 2 of which are open-air and ventilated on all sides, making it a bit cool at night. Dinner starts at 20:00. There are free guided tours of the plantation at 17:30 every day, and I learned a lot. Unfortunately, there are more mosquitoes after 16:00, and visiting the park at 17:30 gives mosquitoes a good meal. If you visit the park earlier in the morning or afternoon, you can avoid the mosquito problem. The room hardware is okay, but the design of the bathroom and toilet is very unreasonable. You have to go through the shower room to enter the toilet. After taking a shower, water leaked into the toilet floor and it was very slippery. If the shower room and toilet doors are separated side by side, it will be solved. question. Hygiene is okay, the pillow space cotton is relatively cheap and does not match the hotel price level.

Columbus

Aman Resorts properties

IHG Hotels&Resorts properties

Novotel properties

CANDEO HOTELS properties

JW Marriott properties

Naked Retreats properties

The Unbound Collection by Hyatt properties

ANEMON properties

Sterling holidays properties

MGallery Hotel Collection properties

Ensana Hotels properties

BBH Hotel Group properties

TAJ properties

OneFive Hotels properties

Toyoko-inn properties

THE ROYAL PARK ICONIC properties

Hotel Skypark properties

ELONG WG.INTL properties

Design Hotels properties

Sure Hotel by Best Western properties

More Popular Hotel Brands

Hotels in Shanghai

Hotels in Guangzhou

Hotels in Beijing

Hotels in Bangkok

Hotels in Shenzhen

Hotels in Hong Kong

Hotels in Chongqing

Hotels in Tokyo

Hotels in Ho Chi Minh City

Hotels in Chengdu

Hotels in Kuala Lumpur

Hotels in Seoul

Hotels in Zhangjiajie

Hotels in Hanoi

Hotels in Hangzhou

Hotels in Singapore

Hotels in Istanbul

Hotels in Osaka

Hotels in Xi'an

Hotels in Bali

Top destinations

Hotels near LAX

Hotels near JFK

Hotels near Central Park

Hotels near Times Square

Hotels near Eiffel Tower

Hotels near Rockefeller Center

Hotels near Shanghai Hongqiao Airport 

Hotels near EWR

Hotels near Tokyo Station

Hotels near attractions

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

global_brand_tdk_title

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Book the best ${{brandName}} properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best ${{brandName}} properties worldwide - best rates guaranteed | Trip.com

Hotels near ${{poiName}}, ${{cityName}}

Find ${{cityName}} Hotels with ${{facilityName}}

Find ${{cityName}} ${{typeName}}

${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe down to view more

Enter your dates to see prices and availability for the best ${{cityName}} hotels.

Enter your dates for the latest hotel rates and availability.

Enter dates for ${{starId}}-star hotel prices & availability in ${{cityName}}.

Search Hotels in ${{cityName}}

Your recent searches on our website

The 10 Best Hotels in ${{cityName}}, ${{countryName}} - Updated ${{Year}} | Trip.com

seo-brand-page_PC_0_0_101

TAJ properties

Top TAJ getaways

Handpicked TAJ properties in Mumbai

The Taj Mahal Tower, Mumbai

The Taj Mahal Palace, Mumbai

Taj Lands End

Taj Santacruz

Taj the Trees, Mumbai

Taj Wellington Mews

Top TAJ stays in Chennai

Taj Club House

Taj Coromandel

Taj Connemara, Chennai

Your perfect getaway: Top TAJ picks in Bengaluru

Taj Yeshwantpur Bengaluru

Taj MG Road Bengaluru

Taj West End

Keep Exploring

More Popular Hotel Brands

Top destinations

Hotels near attractions