Hotel Aro Palace

We stayed in room 514. On the positive side, the rooms were very big, the bed comfortable and it was quiet at night. Generally, the hotel would benefit from refurbishment as many areas looked old and tired. The air conditioning worked well and the mini bar was quiet, unlike those of other hotels in which I've stayed. However, there were numerous negative points which need to be addressed. The most annoying was the shower - too small, screen too short and leaked, water taking 8 minutes (sadly I did time it as it happened every evening) to warm up in the evening. What a waste of water and a direct contradiction to the sign encouraging guests to re-use their towels. The basin struggled to fill up as its plug didn't work properly, then the remaining water was slow to empty, whilst making loud gurgling noises. Remind your staff to clean under the rim of the toilet (see photo). The drawers in the bedroom needed attention as they struggled to open and close. Despite hanging the label on the door, indicating that we'd like the room serviced (mainly a need for fresh towels from mopping up the leak), this was not done and it took 3 visits to reception to get said clean towels (1 from the tour guide and 2 from myself). I was told that rooms were got ready for new guests before existing guests' rooms. Preferential treatment for new customers whilst the old ones don't matter! Clearly the hotel was understaffed and they ran out of time. On the third morning of our 4 night stay; breakfast proved to be a real ordeal. Only one coffee machine working for the whole hotel, lack of food due to so many guests and the supply not meeting the demand. It would help if guests did not help themselves to breakfast provisions and make their lunch rolls from them!! Having addressed my concerns to the manager, I did not feel respected and valued.

Easy check in, very friendly personnel good housekeeping,

surprisingly good visit in Brasov, the hotel is in perfect location and I can only recommend it.

Elegant safe and centrally located. Amazingly responsive staff. Thanks Aro Palace for a great stay and thank you for being LGBT friendly!

Everything was good except for the wifi.

Good location, hotel in desperate need of remodelling, staff from the communist era still working there , no wallet parking , not recommend Try to find a better one

The property is in a beautiful location. The upgrades are appropriate. The only thing I would like to mention is that there is a step between the bed area and the table and chairs by the window which is very tricky and I fell hurting my knee and shoulder. The step is not visible at all as it blends in with the design of the carpet . I strongly recommend making the step more noticeable to prevent serious injury to elderly clients.