Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Aug 13, 2025
Millennial_says
The moment you arrive at the hotel, you feel right at home. It's a small boutique hotel with a European flair. Imagine staying at grandma's house, where everything is taken care of and all you have to do is sit back, relax, and soak up the cozy atmosphere. We stayed on the second floor, and I'd like to point out that this hotel does not have an elevator. This hotel has a recreation room, a small restaurant attached to the main house, an outdoor seating area for breakfast, a small bar, and a gift shop. The staff are very welcoming, friendly, and helpful. We had an excellent stay. The location of the hotel is also important to consider. It is a short walk from downtown Victoria, where the main shopping street is located.
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Price per night from:PHP 8,725
Posted on May 10, 2026|Fairmont Room with 1 Queen Bed, City View, 239 sqft(22 sqm)
Guest UserLived in Victoria for 40+ years and our first stay at the Empress. Great history inside and out. Delicious breakfast in the Bengal Lounge. We will be returning.
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Price per night from:PHP 12,445
Posted on Oct 14, 2025|Traditional King Room
Guest UserI would like to share my experience at this hotel are clean, we manged to get free upgrade to suite.
The location is very convenient for accessing various tourist attractions. Directly across the street, you'll find ramen, Subway, Burger King, and several other dining options. It's just a 5-minute walk to Government Street and a shopping mall. The hotel offers a complimentary premium coffee and hot chocolate maker for guests.
Although breakfast is not included, you can enjoy delicious meals at The Ruby, a well-rated restaurant conveniently situated next to the lobby.
If you plan to cook, the nearest grocery Supermart, located 1.2 km away.
The Prime of Whale booking site is just a 10-minute walk from the hotel.
From Hotel to Swartz bay ferries terminal bus ride is 1hr, avoid 430pm to 6pm may takes up to 90mins to reach.
The butchart garden is about 45mins bus ride from our hotel bus stop 180m away from our hotel.
The Fisherman’s Wharf Marina is approximately a 20-minute walk away, allowing you to take plenty of photos along the way.
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Price per night from:PHP 6,023
Posted on Jun 30, 2026
Guest UserMy experience this time wasn't very satisfactory. Firstly, when I booked, I saw that the amenities included a laundry room, but there wasn't one after check-in. Secondly, there was road construction downstairs which severely affected my rest. They were still working outside at 11 PM, and started again around 6 AM, with a lot of noise. The service was good, and the hotel's location is excellent, just a 5-6 minute walk to the city center. Everything else was quite nice, it's just the road construction downstairs that impacted my stay.
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Price per night from:PHP 9,410
Posted on Oct 15, 2023
ES20
Location close to the airport and pier, convenient for the next day
There is only one elevator in the whole hotel. It is very difficult to wait for a location during the morning peak period, especially when you are carrying luggage to check out, it is difficult to take the stairs.
The overall environment is good, the elevator problem
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Price per night from:PHP 6,917
Posted on Jan 20, 2026
Guest User
Booked and pre-paid through Trip.com Would have given 4 stars for service but check-in clerk attempted to charge me again for the room at a higher rate then blamed another staff member for not doing their job correctly when I objected to the charge and showed my confirmation. When I said I would park my vehicle elsewhere rather than pay for parking she said my vehicle would be towed if it was parked at the hotel. She was rude and abrupt and had me questioning my choice to stay there. The check-out clerk however was very polite and friendly
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Price per night from:PHP 8,535
Posted on Apr 30, 2025|Premium One-Bedroom Suite
Gabriel Huiphenomenal experience at this amazing hotel. All the staff were so sweet and amazing. The indian front desk consoled us in the middle of the night at 4am when we thought the hotel was ******* (it wasn’t’t it’s just us). The hotel offered free gummy bears in the lobby, and when we asked for more, they gave us a whole bag!!! (1 kg, selling for 13 bucks on amazon) The gummies are also such good quality they melt right in my mouth when you put them in. The amenities are so chic and high quality i could eat a child. (my friend typed this idk what she meant) The kitchen equipment is also quite well. The staff also helped us scared a ghost away, we slept like a baby the second night after bathing in the tub. no ac was a bunmer tho.🤞🤞😩😩
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Price per night from:PHP 7,583
Posted on Aug 5, 2025|King Room
Guest UserThe room was spacious and the service was great! The hotel is in a great location for venturing downtown by foot. We parked in their underground parking while we were there. Even when we checked out, we were allowed to keep our car in the lot until 4pm (but confirm with the front desk just incase).
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Price per night from:PHP 10,447
Posted on Mar 18, 2025
Beimeitanxianjia
The room is OK, but it is relatively simple, there is no hot water bottle, there is the simplest coffee machine, it is surprising that even bottled water is not provided. The Indian brother at the front desk was very slow to check in. After asking for various messages to enter the computer, he finally gave me a form to let me fill in the information just now. This check-in efficiency was indeed the first time I met in Canada. It is the off-season, there are a lot of vacancies, and I arranged a room close to the elevator. I said if I could change it. He said that he would add money to upgrade, and he was completely speechless. In short, the feeling is very general, not recommended.
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Price per night from:PHP 8,440
Posted on Aug 19, 2025
Guest User
I felt it was odd that they didn't provide free parking with their rooms at such a remote location. There is a pool next door available for about $45 however it closes at 7pm on Friday and Saturday. It appears on the website it is included but there is a link showing the costs.
There is no shopping yet in the location. The pro shop did not have any medium or large ladies shirts available and I couldn't see any golf balls with Bear Mountain Logo.
The room and view were amazing. Staff was wonderful. They played soft music in the restaurant in the evening. We enjoyed the hot tub outside in the garden. Go there to golf; bike or quiet time.
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Price per night from:PHP 10,438