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The name of the hotel is very misleading , there is only a spa but it is not considered as a resort because there are no other facilities. The hotel does not have a restaurant ( there is a restaurant but it does not belong to the hotel and is not open for breakfast ) and they do not provide breakfast. There is a coffee place on the lobby level but they do not provide full breakfast. Rooms are spacious and very clean but do not understand why there is a coffee maker and no electric kettle .

5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!

Quaint hotel, with a great location.  Staff greeted us as soon as we walked through the door, we were able to check in early and dump our bags and walk into the city centre which is probably 10 minutes away.  Room was very big with 2 huge comfortable beds, no tea or coffee facilities in the room but you could get some from the reception area.  We decided to eat in the pub downstairs which was lovely, it was packed and there was a game on so everyone was very happy

The room was very clean. The noise from the bar on the first floor was a little noticeable, but it didn't bother me too much. The location is also great, highly recommended.

We liked well renovated rooms and pop decorations. The pool was not specious but my daughter had fun with it. They provided nice and honest service!  My daughter left her allowance on the shelf accidentally then a cleaning staff took it (of course) but  when she explained that it wasn’t tip, they returned it to her. I was very touched by their response. It’s located in front of a mall.  We will definitely be back this hotel.

such a great experience!! the room was definitely very pretty and the breakfast was delicious too.

Booked and pre-paid through Trip.com Would have given 4 stars for service but check-in clerk attempted to charge me again for the room at a higher rate then blamed another staff member for not doing their job correctly when I objected to the charge and showed my confirmation. When I said I would park my vehicle elsewhere rather than pay for parking she said my vehicle would be towed if it was parked at the hotel. She was rude and abrupt and had me questioning my choice to stay there. The check-out clerk however was very polite and friendly

I had a fantastic stay at this hotel! One of the highlights was the free bike rental, which made exploring the area so much fun and convenient. The breakfast was a pleasant surprise; the homemade croissants and pastries were absolutely delicious and added a delightful touch to our mornings. The billiard room was a great way for our family to relax and enjoy some quality time together. We also found the coin laundry service incredibly handy, especially during our extended stay. Overall, a wonderful experience that made us feel right at home!

The room is OK, but it is relatively simple, there is no hot water bottle, there is the simplest coffee machine, it is surprising that even bottled water is not provided. The Indian brother at the front desk was very slow to check in. After asking for various messages to enter the computer, he finally gave me a form to let me fill in the information just now. This check-in efficiency was indeed the first time I met in Canada. It is the off-season, there are a lot of vacancies, and I arranged a room close to the elevator. I said if I could change it. He said that he would add money to upgrade, and he was completely speechless. In short, the feeling is very general, not recommended.

The room wasn't large, but it had a kettle. There was a bar upstairs. The room wasn't very soundproof, and it was quite far from the city center. They sent an email before check-in requesting a $1 charge to my credit card, but then charged me another CAD cent at the front desk. I don't understand the point of Canadian hotels deducting from your credit card and then refunding it.