Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Apr 19, 2026
Neko C
I love this hotel. Staff were very friendly and caring. Due to high altitude sickness I wanted to buy Pocari Sweat on Mei Tuan but didn't have a local phone number to place the order, the ladies at the front desk helped me out. They also upgraded me to a room with the view of the Potala Palace. The room is nice, clean and spacious with oxygen supply and lots of bottled water provided. There is a big shopping mall 300 meters away (about 10-15 minutes walk) which you can find restaurants there. Free laundry service is a big plus as I spent 6 nights in this hotel. I feel the price is absolutely worth it for the customer service they provided, and I would love to try the hotels under this chain (Hilton) next time when I travel to other cities in the future.
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Price per night from:PHP 5,080
Posted on Aug 3, 2026|Junior Suite
Noalll1
During my stay, I was deeply impressed by the excellent service provided by your hotel's front desk. When checking in, Tina was incredibly warm and patient. Not only did she quickly complete my check-in process, but she also proactively helped me resolve a minor issue with my room assignment, which made me feel greatly respected and welcomed. At check-out, Tina was equally meticulous and thoughtful, proactively double-checking my bill and kindly offering travel advice. Tina demonstrated high professionalism and an excellent service attitude. She not only added wonderful memories to guests' journeys but also established a great image for your hotel. Thank you for cultivating such an outstanding employee.
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Price per night from:PHP 11,707
Posted on Apr 1, 2024|2-bed Room
hohotim
Very satisfied with everything, the best is the customer service, always answer all questions.
Buy an oxygen tube for RMB 10/piece, and you can arrange an oxygen machine at the lobby bar to provide free oxygen.
There were sanitary defects, cigarette butts were found, we don't smoke as a family, but it was acceptable, the sprinkler pipe leaked, and the water pressure increased after cleaning.
Everything was cured by the warm customer service.
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Price per night from:PHP 3,013
Posted on Jun 2, 2026
Guest UserThis hotel is steeped in history!
It's the former site of the Nepalese Consulate, a 400-year-old ancient building that now houses the Gesar Gyalpo Museum. Guests get free entry, offering an immersive experience of ******* culture. Plus, your photos will naturally have a vintage filter.
And the courtyard? The atmosphere is simply divine, a photographer's dream!
The courtyard's ambiance is incredible! With blue skies, white clouds, and beautifully carved beams and painted pillars, every photo you take looks amazing.
Relax in the courtyard and order a sweet tea, juice, or coffee to enjoy a leisurely afternoon tea. Paired with authentic yak yogurt and cheese dregs, your taste buds will experience the unique flavors of the plateau.
🎁 Must-Enjoy Guest Perks:
✅ Free ******* attire experience (10:30-22:30), can be worn out to explore the ancient city.
✅ 10 complimentary retouched photos from a courtyard photoshoot (makeup and styling at your own expense).
✅ Free entry to the Gesar Gyalpo Museum.
✅ High-altitude amenity gift pack in your room: face masks, hair essential oil, makeup remover wipes, wet wipes.
✅ Free sweet tea in the courtyard.
📍 Prime Location:
Right on the Barkhor Street Kora (pilgrim's circuit), just a 3-minute walk to Jokhang Temple. Super convenient for getting around.
It's incredibly photogenic, perfect for transition video check-ins, the service is thoughtful, and the experience is top-notch. If you're coming to Lhasa, this is the place to choose!
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Price per night from:PHP 3,587
Posted on Jun 24, 2026
Guest UserExcellent location, very close to Potala Palace. The hotel staff are warm, attentive, and very thoughtful. The breakfast selection is extensive. Special thanks to butler Jiang Cuo for his consistently high-quality service throughout our stay. Highly recommended!
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Price per night from:PHP 5,307
Posted on Jun 15, 2026|Deluxe Twin Room with Oxygen Supply and Potala Palace View
XiaojingerdegushiMany people, myself included, often debate between the St. Regis and the Shangri-La, as both hotels in Beijing are quite unremarkable. Ultimately, I chose the Shangri-La for its value for money. I had considered Songtsam too, but common sense told me to be a smart spender.
Although the hotel shows its age, its architectural style is grand and refined, revealing luxurious material choices. Time has inevitably left its mark, but a classic car, even when old, is still a classic car. Moreover, service and quality require time to accumulate and withstand market scrutiny. While the Shangri-La may not have many existing locations, it still holds a strong market advantage, and it takes an discerning eye to appreciate it.
My butler, Bowen, arranged my room before I even arrived. Looking out the window at the Potala Palace's silhouette in the distance immediately set the mood. He then meticulously delivered on all aspects of my package. I found Bowen to be a man of few words but very steady, highly responsive, and an exceptionally smooth driver. He never asked inappropriate or subjective questions, which I truly appreciated. Over three days, Bowen's accompaniment added a unique dimension to my Lhasa itinerary. Among the few Tibetans I've encountered, he was a definite plus. I sincerely wish him all the best in his work!
The Shangri-La in Lhasa lives up to its brand's standards and enhances the reputation of its sister properties. I'm so glad I made the right choice; this will be a memorable and wonderful travel experience.
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Price per night from:PHP 10,132
Posted on May 26, 2026
Guest UserI was a bit worried about picking a bad hotel, but it turns out I had nothing to fear. The room was spacious enough and had great natural light. The bathroom was odor-free, and they provided a full set of toiletries. The price was also very reasonable, making it a great value for money when traveling. The front desk staff were incredibly warm and patient, and very efficient! I'll definitely stay here again on my next business trip.
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Price per night from:PHP 2,549
Posted on Jun 26, 2026
Guest User
After arriving in Lhasa, I realized how much energy you save by staying close to the attractions. This hotel is super convenient for visiting the Potala Palace, Jokhang Temple, and Barkhor Street. We basically walked everywhere, and whenever we got tired, we could just come back to rest. Every evening, we'd go up to the rooftop terrace and sit for a while. It faces the Potala Palace directly, and the night view after the lights come on is absolutely stunning – perfect for taking some great photos. The lobby offers free coffee and tea all day, and the owner even gave us some milk tablets to try. They were incredibly welcoming, chatting with us like old friends. They proactively reminded us about altitude sickness precautions and recommended sightseeing routes based on our schedule. The whole stay was very relaxing.
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Price per night from:PHP 801
Posted on Apr 30, 2024|Boutique 2-bed Room
Guest UserThe hotel isn't to far from the Portola Palace (a short taxi trip). I wouldn't say its a true 4 star hotel.
The room was a good size, quiet and didn't smell of cigarette smoke. The room was a little worn out; I couldn't get the TV to work, the mirror on the wet bar area was cracked, there were marks to the walls where paintings/pictures had once been. Most annoying was the shower cubicle and the shower over the bath had only cold water! On my last morning the power was off in my area of the hotel and the lift was not working due to the power outage.
The hotel staff do not speak English, but one lady working on reception was especially nice and helpful and we were able to communicate by using the translation app.
There are lots of restaurants near by, but next time I think I'd prefer to stay closer to the Portola Palace.
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Price per night from:PHP 2,139
Posted on Mar 29, 2025|VIP Light Luxury Yajing Double Bed Room (Dual-mode Oxygen Supply)
Guest UserI checked into the hotel on March 28th. I had severe altitude sickness. I saw a reminder on the Ctrip backend that the hotel would start supplying oxygen at 8pm, so I had to buy a few oxygen cylinders myself. There was a problem with the humidifier in the room. The room attendant came in without saying hello, just filled the humidifier with water and left. There was no minimum courtesy or kind reminder to customers about the instructions. There was no training or assessment on weekdays. At 8 o'clock, there was still no oxygen, and my oxygen cylinder had been used up. I called the front desk and she told me that the oxygen supply would start at 8:30. At 8:30, I called her again and she said the technician had gone to open it. At 8:33, she called again and asked me to wait. I arrived directly at 8:37. I questioned the front desk, but they still didn't feel uneasy. I went to the VIP building of Tibet Hotel as a person with altitude sickness. Many other hotels provide oxygen all day long, but they didn't provide oxygen from 8:30 pm to 7 am the next day, which is very unfriendly. I didn't expect that they didn't provide it during the time period and there was no apology. I had a severe headache from altitude sickness and found the front desk to question them. High-quality service should open oxygen for customers in advance and care about their physical condition. This front desk was arrogant and had no sympathy for the customers. Altitude sickness is very dangerous. I accepted such a cold and ruthless service experience of the VIP building of Tibet Hotel when I was extremely uncomfortable. I will never come again! !
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Price per night from:PHP 4,861