First off…I booked the hotel for my daughter’s dance competition that was being held at this property in 2013 for comfort and ease.
At check in-no rooms available even though I had my reservation. They agreed to put us up in a Hampton 20 min away (with traffic). There was nothing else they could do, so they said.
We were staying there with other families that had rooms there also. One family was given the wrong class of room, so the hotel upgraded them to a suite, when we were just told they had no more rooms!!!!
Another friend had to go get cleaning supplies to clean their room themselves as it was so nasty.
2 of the 3 elevators did not work and the one that do, only exited to the outside of the building…a huge safety issue and kids getting to the bottom floor had to go outside and then enter the building through the main lobby. Also unsafe.
What a nightmare of a weekend that should have been fun and easy. Such a huge trip and expense only to be ruined by the way this property is managed.