Guest User
August 20, 2023
I made a reservation at this hotel to celebrate my friend's birthday. Initially, the room seemed decent upon arrival. However, upon closer inspection, it became evident that the room was quite dirty. The floors hadn't been vacuumed, and there were noticeable debris and dust scattered across the floor and skirting boards. To make matters worse, there were even toenail clippings next to the bed. The bottom of the wardrobe appeared to be covered in some sort of black mud. The state of the bathroom was disappointing as well. It seemed as though the cleaner had only changed the bedding and made the bed without cleaning the rest of the space. After contacting reception, a staff member came up to inspect the room. He acknowledged the room's uncleanliness and offered us an alternative room. He mentioned that he had quickly inspected this room, which was quite worrying considering he wasn't a cleaner. It was disappointing to realise that they were willing to offer us a different room without ensuring proper cleanliness standards. The second room had a musty odor, leaving us feeling uncomfortable about staying there. Given the circumstances, we opted to check out of the hotel and requested a refund for our stay. The staff advised us that they had processed a refund, but we never received any confirmation or documentation such as a receipt. As of now, I am still awaiting the refund to reflect in my account. Writing negative reviews is not something I typically do, but cleanliness is a crucial factor for me, and I feel compelled to share this experience. It's unfortunate that our much-anticipated birthday weekend was dampened by this disappointing stay. I sincerely hope that others won't have to go through the same ordeal.