Hotel has an excellent structure but shows visible signs of wear and tear and needs more maintenance. The air conditioning in the apar**ent I stayed in had to have the condenser replaced because it simply didn't freeze. The first call was made for a gas charge, which did not help. Few employees for the service, generating queues from taking the bags to the room, booking a la carte restaurant to being served in the restaurants. Employees working dissatisfied and with a frown, very unpleasant. Collection of used utensils in the pool and restaurant areas is also very time consuming. I had a recent experience at the Grand Palladium and the difference in the number of employees and their friendliness is immense.
The meat served at the restaurant and barbecue by the pool is very greasy, terrible for a 5-star standard. Always repeated snacks and snacks. To conclude, the experience at the a la carte restaurant was terrible (Massa Fina), service was slow and not at all courteous, in addition to only allowing me to reserve 1 date, and in the voucher issued by Hotéis.com I was informed that I would be entitled to two reservations (I purchased two apar**ents with 4 nights). Presence of cats with skin problems circulating around the pool areas, one of them scratched my leg while I was lying down and tried to bite a cap and a slipper that was among our belongings.
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