Summit Hotel Naga

Needs more improvement on room facilities and services. No information provided on the hotel facilities, city guide, etc.

Very good

It has potential, but there were a few kinks. Like when we entered the first room we were assigned, the tv was on, the hand towel had lipstick stains and there was a shopping cart next to the bed - my conclusion is the room may have alrwdy been assigned or the oreviosu occupants have not checked out yet. Also, the next room we got didn't close properly and we jus realized that it was still open when we got back. The good news is, nothing was lost so I am left with faith on the honesty of Bicolanos. The safe was locked though so we weren't able to use it. When we went for dinner, almost all the items we wanted to try weren't available. Otherwise, it was still a pleasant stay, value for money for it's convenience, room type and comfort.

Great experience!

I've tried several hotels in Naga and this one by far is the best. The food is great and I spoke to the chef who was very accomodating. They can cater to different food requirements so long as you tell them in advance. The rooms as well were really nice and clean. Lastly, it is just beside the mall. So if you fancy eating something different and would like to try some local food, go to the mall.

We loved this hotel so much last year that we stayed here again this year. The hotels rooms are very comfortable and in a clean and good condition. The breakfast buffet is a treat for the price and the items in the selection are great. Their customer service is the best ! They were very attentive to our needs and promptly addressed any issues that came up. We would like to commend Ms. Esperanza (Bem) for her outstanding professionalism, courtesy, help and overall management of the hotel. A special mention as well as to Jelly (housekeeping), Ms. Marianne and all the rest of the restaurant, security and other staff their help and service. We stated this last year and once again have no hesitation in stating (this year as well) that this is the "Best" hotel in Naga ! Thank you Ms. Bem & staff !

The hotel's ambiance is very warmth. The staffs are very welcoming and caring to the customers, if you want to feel special and comfortable you must visit this hotel :))) We attended the graduation and the staffs are very friendly and very respectful especially Ms. Jessa, Ms. Angelina, Ms. Lyka, Mr. Bryan, Mr. Mark who served us good food and bust it out with a smile. Summit is very lucky to have them.

Excellent hotel! We stayed twice during our trip to Caramoan. Staff were really accommodating and friendly- from the guards, to FOs and duty managers, housekeepers and restaurant staff! Facilities and hotel is well maintained. Excellent value for money!

The ambiance of the place is very cozy. Foods are great and yummy. The staffs are very commendable specially to Sir Marvin, Maam Ruth, Maam May and Maam Geri. We are definitely coming back. Thank you again and Kudos to summit cafe. God Bless..