SLS Cancun Hotel & Residences

Best beach club!

Amazing!!!!!!!!!!!!!!!!

Only 4 Stories of the Building are hotel floors. The rest is Residences. Room is nicely designed but a bit used and dirty. Since we only stayed 2 nights it was alright. Service is ok. Gym shared w residences is well equipped and nice. Beach club is also good with nice food.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.