Guest User
August 12, 2023
We used the hotel for a stopover. And, as the reviews said, the view and location are beautiful and peaceful. The swimming pool is wonderful to cool off in after a day of driving. However, our further experience is not positive. We had the family suite (€400 for 1 night) with jacuzzi. After swimming, our daughters wanted to use this. However, after less than 2 minutes, one of my daughters' hair got tangled in the propeller of the jacuzzi. So bad that our daughter panicked and we had to cut off a piece of her hair to get her loose. Reported this immediately. According to the hotel, everything complies with the rules and there is nothing they can do about it. But I hereby WARN all parents, PLEASE WATCH OUT!!!! The cap is a bit loose and there are slits in the cap where the hair can fit (I have attached photos). My daughter is 12 and I was in the shower, so we were able to act quickly. We received a bottle of Cava with dinner as compensation, but NOT a word to my daughter 😓. Perhaps things will stand out if you have a negative experience, but as far as we are concerned there was also a lot of overdue maintenance. - many tiles with cracks in the bathroom - broken shower rod - black joints - leaking spot in the bathroom ceiling - a lot of dust on the heating - starting wasp nest (with wasps) in the window (outside) - at 8 o'clock the swimming pool and toilet are cleaned. This is located next to the parent's room, so there is no sleeping in due to noise and closing doors (noisy). Had a good meal in the restaurant. You only got nothing with the sandwiches in advance. No butter or other spread. And finally, at check-out, I was able to pay but I was not even asked how the stay had been. We thought it was (really) not worth this amount and the 4 stars, but we would especially like to warn parents. Please exercise caution when using the jacuzzi in the family suite.
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