We chose here because we needed a family room and a place that was close to town and Camps Bay. On arrival the staff were super friendly and made our arrival easy. Ashley the porter looked after us and got our bags and beds sorted. The receptionist throughout our stay, I apologise I forgot your name I think it started with an S (shorter black hair) gave us loads of advice and help with our stay. She was brilliant! At breakfast, Octavia and her team looked after us and always had the kids high chair ready for our child. They were always friendly and entertaining for the children, which took the stress out of breakfast. We had a very good stay here. The only reason it didn’t get a 5 was that the breakfast selection and quality could have been a slightly higher standard for a 4 star hotel. Also the TV also needed an adapter which we luckily had. Also, if you are a light sleeper then the birds are annoying at times. Yes, it’s not the hotel’s issue, but it’s always good to know these things. They didn’t usually bother us, but they might bother others. Overall, one of the best staff I have come across in a long time.